Raul Ochoa

Raul and the dealership were knowledgeable and friendly. Second vehicle from them! I’ll buy again from them. Second vehicle from them! I’ll buy again from them. More

by CCCASINO56 Verified Customer Verified Customer

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Hawk Mazda did everything to make sure my experience was wonderful. They made the experience of buying a new car enjoyable and effortless. wonderful. They made the experience of buying a new car enjoyable and effortless. More

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I initially chose Hawk Mazda because they offered me the best out-the-door quote among all the dealerships I contacted. Unfortunately, that’s where the positive part of my experience ended—and the real prob best out-the-door quote among all the dealerships I contacted. Unfortunately, that’s where the positive part of my experience ended—and the real problems began. When I went in to finalize the purchase, I noticed something didn’t add up with the financing. The monthly payment they quoted didn’t make sense based on the numbers we had agreed on. Upon closer inspection, it became clear they were trying to add approximately $2,600 more to the loan. When I raised my concerns, I was brushed off with an explanation about a "45-day payment proration," which I knew was incorrect. Instead of listening or double-checking, I overheard the finance manager tell the salesman, “I’ve been doing this for 15 years, she’s not going to tell me how to do my job.” That kind of arrogance and lack of accountability was enough for me to walk away. Three days later, the salesman followed up with an updated quote and admitted that, in fact, I had been right—there was a mistake. Despite my hesitation, I decided to give them another chance because transparency is extremely important to me and I hoped this was an isolated issue. I returned to the dealership, signed the finance paperwork, and drove off in the car. I wasn’t thrilled that the dealership rebate was applied as part of my down payment—it artificially inflates the purchase price—but I was told that’s just how they process rebates. Then, two days later, I received a text from the salesman stating there was a “problem” with the paperwork and that I needed to return to re-sign everything. I asked for specifics—what documents were being changed and why—so I could review them in advance. After several hours with no clear answer, I finally got a response asking me to email someone else because the salesman was "out of office." I started looking at everything and discovered that the wrong VIN number had been put on the paperwork. Let me be clear—I didn’t know the VIN number when I was signing the paperwork. That level of mistake is completely unacceptable. A wrong VIN number affects everything from registration to insurance to warranty. It’s not a small clerical error—it’s a critical mistake that should never happen in a professional dealership environment. To anyone considering buying from Hawk Mazda: do yourself a favor and take your business elsewhere. They may throw out a good price upfront, but it comes at the cost of integrity, attention to detail, and professionalism. More

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My son and I were made very comfortable and treated respectfully. Raul is an excellent salesman. I was very happy with the experience. respectfully. Raul is an excellent salesman. I was very happy with the experience. More

by Pmarie Verified Customer Verified Customer

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Raul assisted me during multiple visits. He was very helpful in assisting me to decipher the best solution for my needs. He was very helpful in assisting me to decipher the best solution for my needs. More

by Teresa.Sarna Verified Customer Verified Customer

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My experience was great. Raul greeted me right away and answered all my questions throughly. The dealership was nice and clean. Raul greeted me right away and answered all my questions throughly. The dealership was nice and clean. More

by MARYMESZ86 Verified Customer Verified Customer

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Great people and eager to help. Even followed up a few times to make sure everything with the new car was good and that we were happy with our purchase. Even followed up a few times to make sure everything with the new car was good and that we were happy with our purchase. More

by NIX1979 Verified Customer Verified Customer

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Raul was wonderful! We came to look at a car and then a month later we did finally purchase it. Raul would check in periodically to see if we were still interested. I ap We came to look at a car and then a month later we did finally purchase it. Raul would check in periodically to see if we were still interested. I appreciated that! After we bought the car, Raul still checked in a couple of times with us to see how we were enjoying it. Thank you Raul! More

by Fam4 Verified Customer Verified Customer

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Amazing customer service, Jordan explained the vehicle perfectly. I am thankful I choose Hawk Mazda Joliet. Ricky and Andre’s gave me an amazing deal perfectly. I am thankful I choose Hawk Mazda Joliet. Ricky and Andre’s gave me an amazing deal More

by ASHLEYZASTROW00 Verified Customer Verified Customer

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Straight forward and courteous sales process. I will be happy to refer friends and family to Hawk. I will be happy to refer friends and family to Hawk. More

by SHAWN.LANTIS Verified Customer Verified Customer

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