Randy Moore

I have been very pleased with the Service Department at Palmen. They have been kind, courteous, and attentive to my needs every time I’ve been there. They always go the “extra mile! Palmen. They have been kind, courteous, and attentive to my needs every time I’ve been there. They always go the “extra mile! More

by marnagloverkrueger Verified Customer Verified Customer

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Tim was very helpful with the problem that was having with my car. It was diagnosed quickly and a repair plan was put together. with my car. It was diagnosed quickly and a repair plan was put together. More

by JOHN@CUSTOMROLLFORM.COM Verified Customer Verified Customer

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Was able to get service on my car without an appointment. Once in, was put within an hour. Once in, was put within an hour. More

by jeff Verified Customer Verified Customer

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Great service, easy to schedule, they make it easy to take care of my truck. take care of my truck. More

by rthomasjr1230 Verified Customer Verified Customer

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Great Randy was great Randy was awesome Randy was amazing Randy was the best Randy was the best Randy was the best Randy was the best More

by Louvros Verified Customer Verified Customer

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Randy was awesome. He keep me abreast of everything step by step. Thank you Randy He keep me abreast of everything step by step. Thank you Randy More

by Jeffreykehl1 Verified Customer Verified Customer

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While traveling from out of town, I suddenly encountered a blown engine in a very compromised position…on the freeway. I was able to get off the freeway however I was blocking traffic. I have no clue where a blown engine in a very compromised position…on the freeway. I was able to get off the freeway however I was blocking traffic. I have no clue where I’m at, and I was pretty much at a loss of my next move. I look up closest GM dealer via Google, call the number, and Randy answered. From there, he calls me a tow truck, we land at the dealership, they confirm the extent of my vehicles condition, unfortunately a blown engine and it will be a major repair, get me to a rental car location, I drive home located just outside of Detroit. Randy keeps in touch throughout the entire repair, even as I’m on vacation out of the Country. My car got delivered to my house as soon as I returned from vacation. I say without a doubt that Randy and his crew are the poster children for service recovery, as I wasn’t too happy my engine failed for the second time in 50K miles. I have told this story several times since I got my vehicle back, every time I tell it the story ends with I couldn’t have asked for a better outcome to a terrible situation, caused by faulty parts in my engine. Thanks again Randy, job well done. More

by Bryan.valrance Verified Customer Verified Customer

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Dropped the vehicle off and went to work, got updated on the progress. The vehicle was done when promised clean and ready. the progress. The vehicle was done when promised clean and ready. More

by scoteric Verified Customer Verified Customer

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Palmen has been our dealer for over 20 years and the staff is really fabulous. staff is really fabulous. More

by NANCY.WICKLINE Verified Customer Verified Customer

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Great customer service experience, very polite and engaging and met my needs. Went above and beyond to help me. engaging and met my needs. Went above and beyond to help me. More

by juju1674 Verified Customer Verified Customer

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