Randy Madsen | Page 2

They told me I couldn't I can see my Murano was still there. Jason Krowley came out to greet me and by this time, I am in tears. Telling me that I have Navigation on my phone and I can get a cell ph there. Jason Krowley came out to greet me and by this time, I am in tears. Telling me that I have Navigation on my phone and I can get a cell phone holder. blah blah I gave up a car that had all the bells and whistles to a car that had the 1 thing I needed. He said he was not taking the car back and he can put me in something else. I did not want to spend another 6 hours at a dealership. Jason and Jeff kept leaving and coming back to me with options of other cars and it just made me more and more frustrated and upset. Finally Jason comes back with a solution, that he can order a part from LEXUS and it will give me apple car play in my car, He said the dealership will take care of it. He went back to the parts department and ordered it - SO HE SAID. He stated that it will take about 1 week to come in and am I available NEXT SATURDAY which would be 9/27 and that it will take 3 hours. I stated yes I would be available. On Friday Sept 26, 2025, I came to the dealership to see if the part was in yet and they parts department told me no - On Saturday Sept 27, I called the parts department and they stated it was not in yet. I told them today it was suppose to be installed. On Monday Sept 29, @ 11:34 I called the parts department again, they stated it was not in yet and it was coming from Beat Sonic in California. On Tuesday Sept 30th @ 11:09 I called Jason Crowley and I asked him Where is my Part to get my Apple Car play it has been a week and 3 days. I asked him to at least call Beat Sonic and get a Tracking number and I will track it - I will follow thru since no one in your dealership does He told me he will do that and call me back, the end of the day comes and I do not get a return call! TODAY OCT 1, BY 12 NOON, I still do not get a call back so I had to come back down to the dealership AGAIN, While I am on Vacation this week and I talked to John Knight Only to find out that the PART WAS NOT ORDERED Until SEPT 27th - So, I was lied to.. Your staff has no integrity! , JASON should have called me and told me he screwed up and did not order the part, come down and I will fill up your gas tank. Your staff has no common courtesy and your staff has no follow up. As soon as you get that sale, you don't give a xxxx anymore about customers. John Knight tried to trade me out of the car again today. I will NEVER deal with a car dealership as yours. Your customer service lacks honor and integrity, and I would be ashamed of my staff - there are a lot of people standing/sitting around on their phones, when they should be calling their past customers seeing if there is anything they can help them with and remember when you are ready for a new Lexus to get ahold of me..... The only 2 people that gave a xxxx about me was Kelly, Manager when I tried to return the car, she listened and Debbie Mills who gave me Kleenux today as I was crying. NOTHING IS WORSE THAN BEING LIED TO - THE PART WAS NOT ORDERED, NOTHING IS WORSE THAN NO FOLLOW THRU. If you say you are going to call someone - do what you say and mean it! I was treated so poorly I had no follow up from even Chris Lima I am still waiting for phone calls - I bought the car on Friday SEPT 19 and today is OCT 3 - I would never recommend them Morgan Auto group is my next call and email It's pathetic! More

by evedantonio Verified Customer Verified Customer

Report | Print

Austin is a pleasure to work with! We would highly recommend him to any looking to purchase a Lexus. Very friendly and not pushy . Doug & Janelle Duncsn We would highly recommend him to any looking to purchase a Lexus. Very friendly and not pushy . Doug & Janelle Duncsn More

by doug Verified Customer Verified Customer

Report | Print

I was expecting to only test drive a used vehicle. But after I drove it and they asked if I had a trade-in, the process started. The negotiations were easy. I drove home in my beautiful new RX 350 H. But after I drove it and they asked if I had a trade-in, the process started. The negotiations were easy. I drove home in my beautiful new RX 350 H. I couldn’t be happier. More

Report | Print

Ana has been a pleasure to work with. By far the best experience I’ve had in buying a car. She is an expert at all things Lexus. Thank you Kelly for recommending her. I will use Ana for o By far the best experience I’ve had in buying a car. She is an expert at all things Lexus. Thank you Kelly for recommending her. I will use Ana for our next car. She went above and beyond thanking us for the purchase. More

Report | Print

Had a FANTASTIC experience with Lexus of Sarasota! Damon and Randy were honest, transparent, and went above and beyond to point out differences in two vehicles I was looking at to make sure I got the Damon and Randy were honest, transparent, and went above and beyond to point out differences in two vehicles I was looking at to make sure I got the best deal for my car. Could not recommend them enough! Looking forward to working together again More

Report | Print

incredible customer service kept us well informed throughout the entire process. I would highly recommend this dealership to anyone in the area. I will continue to buy cars from them. throughout the entire process. I would highly recommend this dealership to anyone in the area. I will continue to buy cars from them. More

by budnik74 Verified Customer Verified Customer

Report | Print

Everyone I dealt with was very professional, polite and no one was pushy. Got a great deal on a great car and the whole experience was worlds better than you would expect when walking in to a car dealershi no one was pushy. Got a great deal on a great car and the whole experience was worlds better than you would expect when walking in to a car dealership More

by Tate5201 Verified Customer Verified Customer

Report | Print

Professionals. Sales representatives and managers are easy going and intuitive in regards to the consumer mindset. Respectful of diversity is highly valued today! Sales representatives and managers are easy going and intuitive in regards to the consumer mindset. Respectful of diversity is highly valued today! More

Report | Print

I had the absolute pleasure of working with Jamie Dickinson at Lexus of Sarasota, and I cannot recommend him enough. From the very beginning, Jamie was professional, patient, and incredibly knowledge Dickinson at Lexus of Sarasota, and I cannot recommend him enough. From the very beginning, Jamie was professional, patient, and incredibly knowledgeable about every detail of the vehicles. He truly listened to what I was looking for and went above and beyond to make sure I found the perfect car. What stood out most was how genuine he was—there was never any pressure, just honest guidance and a true passion for helping his customers. He made the entire process smooth, stress-free, and even enjoyable, which is rare when buying a car. Jamie’s communication was excellent, he followed up promptly, and he made sure every detail was taken care of. If you’re in the market for a new car (or even just considering one), do yourself a favor and ask for Jamie Dickinson. He’s hands down the best salesman I’ve ever worked with, and I’ll absolutely be returning to him for all future purchases. More

Report | Print

Great service, and wonderful overall accommodations. Sam specifically was excellent and although they did not have the GX he got me into an Lx. Sam specifically was excellent and although they did not have the GX he got me into an Lx. More

by Hamedab24 Verified Customer Verified Customer

Report | Print