Randy Grams

I purchased a Certified Pre-Owned M440ix convertible from this dealer back in May. Since my ownership, I have loved the car. However, my sales experience, financing experience, service experience, and follow this dealer back in May. Since my ownership, I have loved the car. However, my sales experience, financing experience, service experience, and follow-up experience after the fact has been nothing short of a disaster. When I bought my car I noticed that it did not come with floor mats or the wind deflector for the convertible. The salesman Randy was great. I want to make that clear. He got me the floor mats the day of. Everything else that went wrong thereafter was not Randy’s fault. Still, this dealership has the WORST communication of any dealer I’ve ever dealt with. For one the finance guy, Shady (yes that was his name) messed up the paperwork. He listed the wrong bank as the lien holder, which made my bank not too happy. It took them 4 months to fix it, and re-issue the registration. When I initially got the car, there was a continuous beeping from under the dashboard. It turned out to be their crappy third party GPS tracking system, that I asked them to remove, but they didn’t. So I had to remove it myself. It took continuous follow up for 4 months to get me the wind deflector that was supposed to come with the car. Of which during that time they wouldn’t just give me one, but rather insisted on reaching out to the previous owner to get it from them. When that failed, they did get me a used wind deflector. However, they got me the wrong one and it doesn’t fit my car. That alone gets them the 1 star review. However, the final thing that would get them 0 starts if I could give it would be the service from the dealership. I’m used to Volkswagen service, and VW dealers aren’t exactly known to have great service departments. Still, at least they would listen to most of my questions comments and concerns, and would try to address them. My issues with the car were fairly simple, but rather than aligning with me or even trying to do anything about them, my concerns were dismissed as “user error,” and they wanted to set me up with a BMW Genius to show me how to use the features that were in fact broken/not working. I will NEVER return to this horrible dealer. Instead, I’ll go to BMW Carlsbad. Bottom Line I love the car. But the experience with every single department at BMW of El Cajon has shown that this dealership is incompetent at every single thing. For better service go to BMW Carlsbad. More

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Upfront and transparent with pricing. No pressure from sales and financing. Randy, Jordan, and Shady were great to work with and were able to get me competitive price very quickly. Very p No pressure from sales and financing. Randy, Jordan, and Shady were great to work with and were able to get me competitive price very quickly. Very professional, patience, and responsive in explaining all the details with the sales contract and the financing terms. More

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Michael and his team were amazing and provided the best customer service I have ever received from a dealership, or even ever, in general. The lengths they went to ensure my family and I were happy and com customer service I have ever received from a dealership, or even ever, in general. The lengths they went to ensure my family and I were happy and comfortable throughout the entire process cannot be overstated. A perfect 100 for the overall experience. More

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One of the smoothest and pleasent transaction ever! Randy its the best, excellent sales person, detailed orientated with patients in explaining all details entails to the vehicle... were coming back t Randy its the best, excellent sales person, detailed orientated with patients in explaining all details entails to the vehicle... were coming back to randy for our next BMW purchase. More

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A huge thank you to Randy for helping me with car purchase. He was super helpful and answered all my questions. It was an excellent experience as a first time car buyer! purchase. He was super helpful and answered all my questions. It was an excellent experience as a first time car buyer! More

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Randy was great! He provided a great experience for me, and helped me in many ways during the process. Excellent experience! He provided a great experience for me, and helped me in many ways during the process. Excellent experience! More

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Anthony the general manager was amazing. Also big shoutout to Randy, JJ, Mark, and The entire El Cajon bmw team, they took care of us and really went the extra mile to get us the best possib Also big shoutout to Randy, JJ, Mark, and The entire El Cajon bmw team, they took care of us and really went the extra mile to get us the best possible deal and make us so happy. Thank you so much guys More

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A couple days ago I bought my first car ever with Michael rush and he made the process super easy for me. When he saw the car I wanted he had told me it was sold but he was able to showed me a way better opt rush and he made the process super easy for me. When he saw the car I wanted he had told me it was sold but he was able to showed me a way better option and was able to explain to me all the features it had. Everyone tells me they’ve hated the process of buying a car but he made it so exciting for me when he gave me all the details on the car. Best experience ever! More

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Micheal Rush gave us excellent customer service..he was professional and patient never Pressured us to buying..Thank you Micheal. I Love my Bmw X3 professional and patient never Pressured us to buying..Thank you Micheal. I Love my Bmw X3 More

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It was an amazing experience at this dealer! I was trying to buy a 2018 M2 and Randy Grams just took care of everything perfectly. I ended up buying it (the car of my dreams). Deanna Kehler recom I was trying to buy a 2018 M2 and Randy Grams just took care of everything perfectly. I ended up buying it (the car of my dreams). Deanna Kehler recommended Randy to me and it was a great choice. He assisted me very well with everything. Lilly Gutierrez does a great job in the Finance Dept too. Overall I've always had a great experience at the El Cajon BMW dealer for the past 12 years that I've been going to them with my BMW cars (M3, M235i & M2). More

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