Rande Kristaiansen | Page 4

Rande in service was fantastic in getting my estimate in a quick manner. The service technician did a great job fixing the steering. Then a second problem occurred the next day and Rande got me in and out i a quick manner. The service technician did a great job fixing the steering. Then a second problem occurred the next day and Rande got me in and out in time for my son to return to school in Virginia. Excellent effort by all involved! More

Report | Print

Well I was greed with a good smile ,they took my car check for the engine light came back with the problem didn’t had the part was on a waiting list,.they quickly gave me a loner car in till my car was check for the engine light came back with the problem didn’t had the part was on a waiting list,.they quickly gave me a loner car in till my car was fix ,they will text my with any details in till I got my car fix More

Report | Print

Absolutely great survive and the staff was extremely helpful, first time I went to this location and I am glad I went there. helpful, first time I went to this location and I am glad I went there. More

Report | Print

The greatest service and most helpful servicemen around. The greatest facilities since the new upgrades. The greatest facilities since the new upgrades. More

Report | Print

I’m always happy with the service Andy was very helpful and polite that’s the reason I’m always back and polite that’s the reason I’m always back More

Report | Print

Clean,polite,efficient, obviously well run. Mrs Brooks made some great management decisions. Hi Kay. made some great management decisions. Hi Kay. More

Report | Print

They did a thorough job. When I received my car it was polished and cleaned. polished and cleaned. More

Report | Print

I’ve had my RAV4’s serviced at Arlington Toyota since 2001(this my 3rd one). They have never disappointed me & have only gotten better! They have more hours now & it’s easier to make an appointment. My s 2001(this my 3rd one). They have never disappointed me & have only gotten better! They have more hours now & it’s easier to make an appointment. My service person, Rande Kristianson is the best! He always takes great care of my vehicle especially in emergencies. He makes sure I receive all the discounts I’m entitled to & gives me choices as to what services need to be performed. He’s thoughtful & considerate! Just talking about him makes me smile! It’s the little things that count! More

Report | Print

Excellent service from everyone. Particular the person who found me some coffee. Tandem explained the service for my car in very understandable terms l was in and out in an amazing time frame who found me some coffee. Tandem explained the service for my car in very understandable terms l was in and out in an amazing time frame More

Report | Print

I have been struggling for the last three days with a dead car battery, but that’s just the start of this story. On Saturday morning after discovering my battery was dead I got a jump from AAA and immedi dead car battery, but that’s just the start of this story. On Saturday morning after discovering my battery was dead I got a jump from AAA and immediately took my 2015 Prius to Arlington Toyota on the assumption they could either re-charge the battery or replace it at reasonable cost. When I arrived a helpful young man named Adam came to my driver's side window, leaned in without a mask and conversed with me and wrote out my problems (the AC was also not functioning well). We had to lean in close and raise our voices to be heard over the background noise, and I wasn't wearing a mask at that point either, because I hadn't gotten out of my car. Our faces were about a foot apart. I got an Uber home. One hour before the Service Department closed at 5 they called and said it would cost $175 just to test the AC, and the tests they ran on the battery showed no problem, normal power. I declined the AC test and requested an Uber so I could come and get my car. I was told the order would be put in and I could pick up my car before the Sales Department closed at 9. I heard nothing more from the dealership or from Uber. I called Monday morning for an Uber and was again told by a Service Department rep that the Uber would be sent. After hearing nothing from Uber after an hour, I called and was transferred to the Uber desk, who said they had received no Uber order and knew nothing about it, but they would send one. After I arrived at Arlington Toyota to pick up my car I was told by an employee that Adam had gone home on Saturday sick with COVID and had not come in that morning, and that was why my Uber requests had not been fulfilled. I thought about his leaning into my driver's side window and talking louder than usual in my unmasked face so that he could be heard. This had happened just hours before he reportedly went home with COVID. There would normally be nothing wrong with that. But I looked all over Arlington Toyota and the show room was filled with people, mostly there for a huge Labor Day sale, but few, either customers or staff, were wearing masks. I talked with three employees who were maskless, and all three said they had not been vaccinated. I was told the car wouldn't start but it wasn't the battery, so I asked that they determine what the problem was and fix it. Hours later I was told that it was the battery after all, and a new one would be $340. I declined the new battery and called AAA, who said they would install a new battery for $220. By the end of the afternoon I had a new battery from NAPA a half a mile away and the very helpful AAA tech installed it. While at Arlington Toyota, I overheard a couple of the unmasked employees who had proudly admitted they were unvaccinated and had no intention of being vaccinated exchanging the most incredible misinformation. I couldn’t help it, I had to intervene. I asked them where they got their information and they refused to say (they probably had no idea of the source—it was just online somewhere). Another employee at Arlington Toyota had told me that they regularly receive emails from management that unvaccinated employees must wear masks on the job, but obviously this policy was not being enforced, so after three days of bad service and prolonged exposure to COVID, I have to conclude that management at Arlington Toyota is dangerously irresponsible and lax, and I am never going there again. I am trading in my Prius, a very good car that has saved me from having any more dealings with this dealership than necessary, for a car made by a different company, one with a sterling reputation for workmanship and customer care. More

Report | Print