Rafael Ibarra

Excellent customer service! They go out of their way to please their customers and I’m a happy customer. I have owned 4 Hondas in my lifetime but my Subaru is the winner! Th They go out of their way to please their customers and I’m a happy customer. I have owned 4 Hondas in my lifetime but my Subaru is the winner! The only problem I have is there are not enough loaner cars to use while my Subaru is being serviced. More

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I always receive excellent attention and service at Sierra Subaru. Alexander Ordonez assisted me at my last appointment, and he couldn’t have been more helpful, friendly, and accommodating. Everyone a Sierra Subaru. Alexander Ordonez assisted me at my last appointment, and he couldn’t have been more helpful, friendly, and accommodating. Everyone at this dealership are great! More

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The service representative was very personable and professional. Rafael Ibarra kept me informed on the progress and problems with my vehicle. professional. Rafael Ibarra kept me informed on the progress and problems with my vehicle. More

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I’m very satisfied with the service I get from Rafael Ibarra. Very courteous and accommodating. Ibarra. Very courteous and accommodating. More

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Rafael Ibarra reviewed the scheduled maintenance needs of my Forester and made sure all was done,finishing with a complimentary wash. The service was excellent. My only gripe with the dealership is that the my Forester and made sure all was done,finishing with a complimentary wash. The service was excellent. My only gripe with the dealership is that there are too many surveys after the visit! More

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On driving down from Fremont CA on a visit to support my mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday and on Monday Rafael Ibarra was my service advisor. He was extremely efficient and communicated clearly on the process, getting me a loaner as it was likely to take > a day to complete. I received a timely video evaluation and Rafael made sure to keep me up to date on the needs and scheduled the work. Loaner was excellent and picking up my car afterwards was quick and efficient. Rafael went over the charges clearly and got me back on the road quickly. Great experience and Rafael clearly understands customer service at a high level. I would highly recommend Sierra Subaru of Monrovia and Rafael in particular to handle your repair needs. More

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Convenient location. Satisfied customer service. Rafael Ibarra provides the best quality service, the reason returned. Satisfied customer service. Rafael Ibarra provides the best quality service, the reason returned. More

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It had been a long time since I serviced my 2016 Subaru Outback. I was apprehensive about going to the dealership. I must say that my experience was very good. Rafael Ibarra was my service manager. He was Outback. I was apprehensive about going to the dealership. I must say that my experience was very good. Rafael Ibarra was my service manager. He was pleasant and very professional. When the suggested service report came back, it was a lot more than I expected. Rafael went over the work estimate with me and explained all of the items. That helps me prioritize the immediate service needs. Rafeal, thanks. More

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Rafael Ibarra was a big help to me in outlining what was covered in the 12 month service visit, and advising me of the options available and/or advisable in addition. Good communicator as well. I'll be lo covered in the 12 month service visit, and advising me of the options available and/or advisable in addition. Good communicator as well. I'll be looking for him at my return visits for service. More

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I got my Subaru Ascent from Sierra Subaru in 2018. Since then, I have also taken my vehicle to get serviced at this location's service department. Rafael Ibarra has always been my advisor of choice. H Since then, I have also taken my vehicle to get serviced at this location's service department. Rafael Ibarra has always been my advisor of choice. He exhibited exceptional customer service from the start. My experience has gotten even better over time (if that is possible). I really enjoy the videos sent to our text with updates on the car maintenance/service process. Rafael is honest, transparent, personable, and kind. He is the reason I still come to Sierra to get my car serviced. More

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