Rafa Mejia

I have bought a few cars at dealerships in the past. I Never had such a pleasant experience. No mumble jumble. Everything was crystal clear up front. Shay was awesome as well as Rafa. Next purchase defi I Never had such a pleasant experience. No mumble jumble. Everything was crystal clear up front. Shay was awesome as well as Rafa. Next purchase definitely will be at Downey Hyundai. More

by MIKROS1953 Verified Customer Verified Customer

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Always was perfect! I wanted to get used car but manager was really friendly and helpful after that I bought a new car I wanted to get used car but manager was really friendly and helpful after that I bought a new car More

by ALEKSEi Mikhailin Verified Customer Verified Customer

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Ultimately the dealership took good care of us and we left happy with our new vehicle left happy with our new vehicle More

by SERGE100389 Verified Customer Verified Customer

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No response from either of them as soon as I left the dealer. Emailed, called and visited regarding an issue I was having with my new lease and NOTHING from them. dealer. Emailed, called and visited regarding an issue I was having with my new lease and NOTHING from them. More

by thpark1991 Verified Customer Verified Customer

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Friendly staff. Rafa was very nice and answered our questions. The closing took a little longer than we wanted. Rafa was very nice and answered our questions. The closing took a little longer than we wanted. More

by bradngrace Verified Customer Verified Customer

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do not recommend sold me a broken truck now they don’t answer or return my calls answer or return my calls More

by franciscogil66 Verified Customer Verified Customer

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Tony was amazing easy process the whole dealership was amazing and organized All the team was amazing Happy new year everyone at Downy Hyundai amazing and organized All the team was amazing Happy new year everyone at Downy Hyundai More

by HANIBARAKAT91 Verified Customer Verified Customer

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All the staff were really sincere and I would recommend all my friends.Trust is very valuable tool in business. all my friends.Trust is very valuable tool in business. More

by michaelsuhgt Verified Customer Verified Customer

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Best experience ever! !!! super satisfied customer. I will highly recommend Hyundai from Downey to my friends and family. Rafa was my salesman he's the best I couldn't have !!! super satisfied customer. I will highly recommend Hyundai from Downey to my friends and family. Rafa was my salesman he's the best I couldn't have asked for a better person. Thank you Rafa!!!! More

by cristina.maciel1177 Verified Customer Verified Customer

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If I could leave zero stars I would. I bought a used 2022 Hyundai Kona from them on October 14th and was NEVER told there was only one key for the car during the purchasing process. I wa I bought a used 2022 Hyundai Kona from them on October 14th and was NEVER told there was only one key for the car during the purchasing process. I was only given this information when Alejandra (sales associate) dropped it off at my house, I asked her if there was a second key for it since its important to me that I have two keys for the car and she said she would look into it. All of that week she never followed up and I called Hyundai several times and they kept telling me someone WOULD call me back but no one ever did. I had no choice but to go in person October 19th so that they could not ignore me or keep my call on hold for 20+ minutes. When I walked in Rafael Mejia (sales associate) who was the person I also dealt with on October 14th promised me that he would personally look into finding the second key for the car or finding a solution (ordering a second key) that would make me happy he shook my hand and gave me his business card and told me to text him and that he would follow up on Monday October 21st. Monday came and NO text. I felt deceived! The lack of transparency, and good ethical customer service was clearly something Rafael Mejia does not care about. I texted him Wednesday asking him to please update me like he promised and nothing AGAIN. I texted him once again Saturday 10/26/24 and NOTHING and was left on read!!! This will be the only time I will be doing business with Downey Hyundai. I called them today 10/28/24 to let them know that I was knowingly being ignored by Rafael Mejia despite his empty promises that he verbally said to me and I asked if I could speak to a manager. Of course not to my surprise I was placed on hold for 14 minutes and then the receptionist said a manager would call me later today or tomorrow I am not sure why they could not answer my call seeing as how I am an upset/frustrated customer who was lied to and given false promises by one of the employees they manage. I urge anyone who is thinking about giving their hard earned money to this Hyundai dealership to NOT do it. Please take your money to any other Hyundai dealership who actually has sales associates that care about their clients AND managers who actually do their job. This will be the first and last time I buy a car from them. The lack of transparency, customer service skills, ethical business principles is not something that the Downey Hyundai dealership stands for. I can not stress enough how poorly they handle customer service. Avoid Rafael Mejia and this dealership at all costs. Beware of this dealership's approach to customer service. They appear focused only on making a sale, with no regard for supporting you afterward. Find a dealership that values transparency and customer satisfaction beyond the sale-- you'll thank yourself later. More

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