Rachelle Long
Rachelle Long at Gosch Ford Temecula

Rachelle Long

Service Manager

Gosch Ford Temecula

26895 Ynez Rd
Temecula, CA 92591

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4.9
602 Reviews

Dealership Experience

13 yrs, 7 mos

Industry Experience

32 yrs

Languages Spoken

English English

Spanish Spanish

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4.9

602 Reviews

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602 Reviews of Rachelle Long

April 03, 2026

Dealership Rating
Employee Rating

Incredible Customer. Service!! The way I was treated is the way everyone wants to be treated. Special thanks to Rachel and her team!!! I hope you all get what you give!!!! More

by wlconstructionsupply
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kenn Olson

Apr 04, 2026

Gosch Ford Temecula responded

We’re delighted you felt valued during your Ford F-250 service. Your praise for our team’s attentive care truly brightens our day. We look forward to providing the same warm experience on your next visit. Jason Noble General Manager

March 18, 2026

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I have been going to Gosch Temecula Ford. Since 2014. The service has always been very good. I will continue to have my Mustang service here. More

by T-PONY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cameron Foster

Mar 18, 2026

Gosch Ford Temecula responded

Thank you for trusting our team with your Mustang since 2014. We’re delighted to keep your Mustang running smoothly and appreciate your loyalty. Cameron looks forward to supporting your service needs in the future. Jason Noble General Manager

March 09, 2026

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If you read my previous review you would know the issues I had with Gosch. It started with the turbo, then a crack in the manifold, then excessive oil in the drip pan. I appreciate they reached out to me to More

by chuckswankosky
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chas Sudol, Chris Vecchi

Mar 10, 2026

Gosch Ford Temecula responded

Providing a positive experience is our top priority, , Chuck, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rachelle Long Service Manager 951-699-1302

Mar 11, 2026

chuckswankosky responded

Hi Rachelle, After having been in your office this morning (03.11.26) with Chris and then feeling dismissed by you without even a discussion that transpired, I have doubts about the sincerity of you wanting details and addressing my concerns. I was there for over an hour and saw you twice as you passed by me. My faith in Gosch Ford is completely shattered. I just want my truck fixed and returned to me ASAP. This has dragged on for over a week now (yes, I got to drive it for a while), but it is still not completely right. Chris Vecchi is a great service advisor and it's too bad he has to run interference for the service department. Bottom line with the "Whole Story" is the service department (Chris excluded) has failed me as a customer.

Mar 10, 2026

Gosch Ford Temecula responded

Providing a positive experience is our top priority, , Chuck, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rachelle Long Service Manager 951-699-1302

February 06, 2026

Dealership Rating
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I have known Ken Olsen for 26 year as a service advisor, He is very knowledgeable and is a man of honor. He is the why I continue to be a Gosch Ford customer. With the overall hospitality and family enviro More

by Downtown
Service Price Transparency
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Recommend Dealer
Yes
Feb 06, 2026

Gosch Ford Temecula responded

Thank you for sharing your kind words and for 26 years of loyalty to our Ford service team. We’re thrilled that Kenn’s expertise, positive attitude, and welcoming atmosphere continue to make your Ford Bronco visits feel like family gatherings. We look forward to supporting you for many more years.

February 03, 2026

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The only issue I had was it took Ford corporate two months to OK the #Warranty work once forward. Temecula receive the OK. It took five days to complete the work. More

by r_bush
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Britton

Feb 05, 2026

Gosch Ford Temecula responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

January 17, 2026

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Joseph and Rachelle are wonderful! Highly recommend Gosch and their service! They always take care of me! More

by chris.yu
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Britton, Sean Castellon

Jan 17, 2026

Gosch Ford Temecula responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

December 24, 2025

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Great Team, Communication was on point and the service was expedited. Will be calling for future services. More

by mtoledo
Service Price Transparency
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Recommend Dealer
Yes
Dec 24, 2025

Gosch Ford Temecula responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

Dec 24, 2025

mtoledo responded

Thanks for the great service. Appreciate the hard work.

November 23, 2025

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Gosch Ford Temecula service dept is second to none. Special thanks to Kenn Olson and Rachelle Long. They've been taking outstanding care of us for more than 15 years now. They're trustworthy, professio More

by daveschroeder
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenn Olson

Nov 23, 2025

Gosch Ford Temecula responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

November 01, 2025

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Joseph is helpful and friendly. I appreciate his thoroughness and recommendations when servicing my car. Thank you! More

by heidi
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Britton

Nov 01, 2025

Gosch Ford Temecula responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Noble General Manager

October 22, 2025

Dealership Rating
Employee Rating

It's always nice to come and have service here. The place is always clean !! Employees are always nice and professional !! I have been coming to Gosch Temecula Ford since 2014. Thank You for the More

by T-PONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Foster

Oct 22, 2025

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

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