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Rachel Smith

Overview Reviews (14) Inventory (102)

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Rachel Smith

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9

14 Reviews

Overview Reviews (14) Inventory (102)

4.9

14 Reviews

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14 Reviews of Rachel Smith

July 25, 2025

Dealership Rating

Employee Rating

Have purchased vehicles from the Grinwald establishment dating back to the late 1980s. I have full trust that I will receive the best deal and service work at their dealership. Great place, great staff thr dating back to the late 1980s. I have full trust that I will receive the best deal and service work at their dealership. Great place, great staff throughout the business ! More

by RBERLISK

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chelsea Grinwald-Wendt, John Grinwald, Ralph Schmidt, John Foltz, Angel Oquendo, Nina Joeckel

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July 23, 2025

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Employee Rating

Very professional great service explained everything fixed the first time. Would recommend service tech Jon was great as well fixed the first time. Would recommend service tech Jon was great as well More

by walleyeguide01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 24, 2025 -

Grinwald Ford responded

Hello~ Thank you for the fantastic review highlighting our Service Team! We appreciate your recommendations and hope to work with you again! 😀

July 13, 2025

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Employee Rating

They get us in when we call seems like good work if we have a question they help us have a question they help us More

by MDQUINN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Jul 18, 2025 -

Grinwald Ford responded

Good Afternoon! Thank you for taking the time to leave us a review highlighting our Service Teams! We are glad we could accommodate you, and we are always here if you need anything. 😊

June 26, 2025

Dealership Rating

Employee Rating

Great service Rachel was awesome so was John fixed the first time will recommend Thanks first time will recommend Thanks More

by nick@assocci.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jon plauts

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Jul 09, 2025 -

Grinwald Ford responded

Hi Nick~ Thank you for taking the time to leave a review highlighting our Service Team! They work very hard to provide our customers with only the best there is to offer! It's wonderful to hear that Rachel Smith and Jon Pautz helped to make your experience a positive one. Thank you for your business 😊

June 17, 2025

Dealership Rating

Employee Rating

Grimwald Ford is the best place for vehicle service. The staff is 2 nd to no one. A great place to get your vehicle serviced. The most pleasant people to be around. Always honest with the customers. The staff is 2 nd to no one. A great place to get your vehicle serviced. The most pleasant people to be around. Always honest with the customers. Friendly staff. More

by kdstock

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Denise Buske

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Jun 18, 2025 -

Grinwald Ford responded

Hi Ken! We would like to thank you for your recommendations and fantastic review! Our team of professionals are always working hard to provide the best service there is. We appreciate your business! 😀

June 03, 2025

Dealership Rating

Employee Rating

Mr. Schmidt knows what he’s talking about when you talk to him about cars. He’s always got an answer to my questions and if he can’t pull the knowledge off the top of his head. He’s always willing to look to him about cars. He’s always got an answer to my questions and if he can’t pull the knowledge off the top of his head. He’s always willing to look it up to help you. He's the reason I keep coming back. More

by Silver

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Jun 04, 2025 -

Grinwald Ford responded

Hi~ Thank you for taking the time to leave this wonderful review highlighting our Quick Lane Manager, Ralph Schmidt! We are thrilled you enjoy your experiences with Ralph. He is a wealth of knowledge and we are lucky to have him at Grinwald Ford! We appreciate your business! 😀

April 22, 2025

Dealership Rating

Employee Rating

Their customer service at the quick lube location is second to none. Their sales staff is outstanding. second to none. Their sales staff is outstanding. More

by KENMATTHEWS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt , Chelsea Grinwald

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Apr 23, 2025 -

Grinwald Ford responded

Hi Ken! Thank you for taking the time to leave a 5 star review highlighting our Quick Lane Team! We really appreciate your business and look forward to seeing you soon! 😀

April 20, 2025

Dealership Rating

Employee Rating

Love the valet service! Detailing was excellent. Quality of service was wonderful. Vary convenient to work with. Detailing was excellent. Quality of service was wonderful. Vary convenient to work with. More

by mountain10

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Apr 22, 2025 -

Grinwald Ford responded

Good Morning! Thank you so much for the great review, highlighting our Detail and Service Teams! And yes, we agree the pick up and delivery service is a great option for our customers...as well as a great timesaver! We appreciate your business and look forward to seeing you again. 😀

April 09, 2025

Dealership Rating

Employee Rating

Staff friendly and funny. Ralph and gal goes above and beyond to make sure your questions are asked and that you get a great experience. Ralph and gal goes above and beyond to make sure your questions are asked and that you get a great experience. More

by carla.bilgrien

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Schmidt

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Apr 10, 2025 -

Grinwald Ford responded

Hi Carla! Thank you for leaving us a 5 star review highlighting our Quick Lane! Our staff of professionals work to provide the best customer service to all our customers. 😀 We appreciate your business and look forward to seeing you soon!

March 29, 2025

Dealership Rating

Employee Rating

Great customer service and communication , very polite and professional always a great experience working with the team members at Grinwald and professional always a great experience working with the team members at Grinwald More

by ronmallacoccio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Angel Oquendo, Nina Joeckel

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Mar 31, 2025 -

Grinwald Ford responded

Hi Ron! Thank you for taking the time to leave a review highlighting our Service Team. The Team works together to be sure they give the best customer service possible. We appreciate your business! 😀

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Rachel Smith

Service Manager

Grinwald Ford

14 Reviews of Rachel Smith

Dealership Inventory (102 Vehicles)

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