Rachel Fox
Rachel Fox at Luther Hudson Chevrolet GMC

Rachel Fox | Page 23

Service Advisor

Luther Hudson Chevrolet GMC

1220 Crestview Dr
Hudson, WI 54016

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371 Reviews
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371 Reviews

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371 Reviews of Rachel Fox

December 05, 2021

Dealership Rating
Employee Rating

I have been going to this dealership (Luther Hudson Chevrolet) for about 12 years now and they have been awesome! They service all of my cars (5) & my families totaling 12 vehicles. The service is alwa More

by Norm Kulba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Jubie, Ron Williams, Nick Jubie , Marti Korbel

Dec 08, 2021

Luther Hudson Chevrolet GMC responded

Wow, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Luther Hudson Chevrolet GMC! Regards, Tim Jubie General Manager

December 03, 2021

Dealership Rating
Employee Rating

Not impressed, never have been. After telling the service rep. I would test drive my car that I brought in so the service tech could understand what the issue was, she blew it off and didn't listen to me 5 d More

by Kevingreen16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 03, 2021

Luther Hudson Chevrolet GMC responded

Kevin, Thank for your feedback!! Our service manager, service tech and advisor completely understood the issue! We could not duplicate, could not find any DTC's, "Diagnostic Trouble Codes", no improper shifting, no drive-ability issues and no problems of any kind. We did not charge you for our techs time and only charged you for 1 days rental out of 5. We suggested a transmission service which you declined only to end up with this unkind review. You have never purchased a vehicle from us so why not return to your selling dealer or get a 2nd opinion. After speaking with my staff they do NOT want your business so that we can agree! Regards Tim Jubie General Manager

Dec 22, 2021

Kevingreen16 responded

Tim, After this reply back from you and more so unprofessional response I had another dealership look at our car and guess what there is an issue, your team was not willing to diagnose due to lack of technical skill, training? See the other issue with you and the way you responded back to me was, you thinking you were helping me out by not charging me for your "techs" time and the rental car, heads up Tim you should in the first place not charge someone a rental when you set up a scheduled time to have your car looked at but don't touch the car for 5 days! I understand places are busy and I'm well aware of that but if you want some feedback maybe tell someone that "hey we are really busy it might be a while to get things looked at" pretty simple....also when I had to come back to the dealership to drive the car like I had suggested when I dropped the car off, I was able to recreate the issue, your service manager who should know better right, said it was normal? You have got to be kidding me this is your service manager! Here is a suggestion, maybe take your entire service team and do some training so you can all properly do your jobs correctly, then hopefully you can stop misdiagnosing issues with a persons vehicle.

December 02, 2021

Dealership Rating
Employee Rating

Great service every time! Employees are always super friendly and welcoming. The ease of scheduling and availability will keep us coming back. More

by HW49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Jubie, Jeremiah Johnson , Marti Korbel

Dec 06, 2021

Luther Hudson Chevrolet GMC responded

HW49, We want all our guests to have a comfortable and stress-free experience with us! Regards, Tim Jubie General Manager

November 23, 2021

Dealership Rating
Employee Rating

Friendly fast efficient clean car promised when they said it would be done nice rental cars More

by mobilia1842
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Jubie, Jeremiah Johnson , Marti Korbel

Nov 27, 2021

Luther Hudson Chevrolet GMC responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 12, 2021

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Employee Rating

They diagnosed the problem correctly and fixed it. The SUV runs great and has no issues! More

by chmcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 15, 2021

Luther Hudson Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Luther Hudson Chevrolet GMC and we hope to see you again. Regards, Tim Jubie General Manager

November 09, 2021

Dealership Rating
Employee Rating

Staff was friendly and professional they where very knowledgeable just wish you had more lower end vehicles and your used car Department because I would have bought one that day More

by Cindilovetsm@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Jubie, Jeremiah Johnson , Marti Korbel

Nov 13, 2021

Luther Hudson Chevrolet GMC responded

Cindi, We're glad to hear you found our staff was so friendly and professional!! Regards, Tim Jubie General Manager

November 06, 2021

Dealership Rating
Employee Rating

Great popcorn and free water. What more do you need. Quick and great service too. More

by DPRESCHER52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marti Korbel

Nov 08, 2021

Luther Hudson Chevrolet GMC responded

Hi, It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Luther Hudson Chevrolet GMC and we hope to see you again.

November 06, 2021

Dealership Rating
Employee Rating

With a little talk I was happy with our agreement I had issues with the look of my rear tires and they made a good deal More

by Beaker1276
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Service manager

Nov 08, 2021

Luther Hudson Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for your feedback! We hope you have a great day!

November 03, 2021

Dealership Rating
Employee Rating

Excellent. They are the best service center around! I recommend them to everyone! Great people! More

by Wildfan27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Jubie, Jeremiah Johnson , Marti Korbel

Nov 05, 2021

Luther Hudson Chevrolet GMC responded

Wildfan27, Hi, we're so glad that we were able to go above and beyond your expectations! Regards, Tim Jubie General Manager

November 03, 2021

Dealership Rating
Employee Rating

The Luther Hudson service team is easy to work with and follows up with your concerns. More

by BTHARTWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marti Korbel

Nov 05, 2021

Luther Hudson Chevrolet GMC responded

BTHARTWICK, Hi, we are so pleased you enjoyed your visit to Luther Hudson Chevrolet GMC! Regards, Tim Jubie General Manager

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