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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
189 Reviews

Dealership Experience

8 yrs, 11 mos

Industry Experience

6 yrs, 1 mo

Languages Spoken

American Sign Language American Sign Language

4.9

189 Reviews

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189 Reviews of Rachel Aguilar

March 27, 2026

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Employee Rating

Great service techs. Wish it didn't take an hour though. My car sat in the lot, finished, for 15-20 minutes. I had to go request for Rachel to get my car. She apologized More

by jillkoscinski
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 27, 2026

Russ Darrow Honda responded

Thank you for your business and this review, Jill. We're sorry to hear about the long wait and hope you will give us another opportunity to serve you! George Matthews george.matthews@russdarrow.com

March 26, 2026

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Rachel is great to work with. She has excellent customer service! Rachel is really great!! More

by MARIATAMBORNINO
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 26, 2026

Russ Darrow Honda responded

We appreciate you sharing your experience with Rachel and the excellent service she provided. It’s great to hear your Honda Pilot service met your expectations and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

March 26, 2026

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Everyone of the service writers are great. Rachel has never been anything but fair and informative. Great service! More

by paul@bodicompany.com
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 26, 2026

Russ Darrow Honda responded

It’s wonderful to hear our team provided a positive service experience. Rachel appreciates your kind words about clear communication and fairness. We’re glad your Honda Passport was in good hands. Thank you for sharing! George Matthews george.matthews@russdarrow.com

March 26, 2026

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Rachel is always amazing! Always efficient and friendly, one of the main reasons I’ll keep coming back. Levi always does perfect work as well, keep up the good work guys! More

by BUTLER_BRENDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Levi

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Mar 26, 2026

Russ Darrow Honda responded

It’s wonderful that Rachel’s efficient and friendly approach keeps you coming back. Thank you for trusting us with your Honda’s care. We look forward to welcoming you again. George Matthews george.matthews@russdarrow.com

March 25, 2026

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Helpful friendly nice understanding Detail orientated organize Awesome pretty kind Fast patient Cool optimistic Amazing More

by pazongmoua04
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 26, 2026

Russ Darrow Honda responded

What a pleasure to see your positive feedback on the service of your Honda Civic. Rachel and our team love that you found the experience organized, friendly, and fast, and we can’t wait to assist you again. George Matthews george.matthews@russdarrow.com

March 25, 2026

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Employee Rating

Highly professional Excellent communication Rachel shared details about what would be done and how much it would cost. She kept me updated on the timing of everything More

by JEN.WNCA
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 25, 2026

Russ Darrow Honda responded

It’s great to hear Rachel kept you informed about the work and cost for your Honda Pilot and provided clear timing updates. We appreciate your feedback and your trust in our team’s professionalism. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

March 25, 2026

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Great experience from setting the appointment all the way through the checkout process. Rachel Aguilar is great. More

by cullen3
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 25, 2026

Russ Darrow Honda responded

It’s wonderful to hear that scheduling and checkout for your Honda Odyssey service went smoothly. Rachel appreciates your kind words and our team looks forward to assisting you again. George Matthews george.matthews@russdarrow.com

March 24, 2026

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Employee Rating

Rachel kept me posted and informed on the repairs that were needed as well as pricing. Repairs were completed in a timely manner More

by jonesmichele2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Russ Darrow Honda responded

Thank you for your 5-star rating and for noting how Rachel kept you updated on needed repairs and pricing. It’s great to hear your Honda was serviced on schedule. We appreciate you trusting us with your Honda service. George Matthews george.matthews@russdarrow.com

March 23, 2026

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Employee Rating

Rachel made me feel very comfortable with the technician's analysis. Both did a great job. More

by MarkPayette
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 23, 2026

Russ Darrow Honda responded

We’re glad Rachel and our technician could explain the analysis clearly and make you feel comfortable. Thank you for trusting us with your Honda Odyssey. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

March 23, 2026

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Employee Rating

I always go to Russ Darrow Hunda for all my servicing. The team there is always professional, courteous, knowledgeable and fast. My mechanic, Mike always take the time to explain everything to to me. I ap More

by JET742000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach , Michal Delgado

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Mar 23, 2026

Russ Darrow Honda responded

Thanks for trusting our service team with your Toyota. We’re glad you found everyone professional, courteous, knowledgeable, and fast. We’ll share your praise with Rachel and the team and look forward to your next visit. George Matthews george.matthews@russdarrow.com

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