Preston Kelly

Best Service Manager I have ever worked with. Takes the time to explain things, along with addressing all my concerns. Goes extra with the little things like having my car pulled around. Takes the time to explain things, along with addressing all my concerns. Goes extra with the little things like having my car pulled around. More

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Sands used to be a wonderful dealership and service center - about 20 years ago. Since then customer service has become horrible. They never seam to be able to complete anything in one day and do not center - about 20 years ago. Since then customer service has become horrible. They never seam to be able to complete anything in one day and do not keep you updated on status of repairs. My most recent experience sealed the deal that I would never use them again. Called and requested updates- told I’d get a call back. Waited 3 days, with no return call, and called again. Finally told them I wasn’t going to put any further money in the truck and would be looking for another vehicle. Not once did they ever even ask to have someone from sales contacts. Very disappointed in how they have turned out. Will never go there or recommend them again. More

by cmgabryelewicz Verified Customer Verified Customer

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What a fantastic experience. Jim McBrearty (Mack) could not have been better to work with. He listened to exactly what I was looking for and made it happen. I wasn't planni Jim McBrearty (Mack) could not have been better to work with. He listened to exactly what I was looking for and made it happen. I wasn't planning on buying today but the process was so simple I jumped. I have a new go to , thanks Sands and especially Mack !! More

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