"Ignoring the customers, absence of customer service at all"
Worst experience with customer service ever! They’ve opened a case for my Tiguan’s rust (basically should be fixed by VW warranty) in February and they are still “investigating” it keeping promising to call “next week” for 6 months already!!! Have they ever called themselves? Nope!
Looks like hopeless idea to believe these guys👎🏻👎🏻👎🏻
I busted my tire the night before I was leaving to go out of town - I needed to find a new tire and needed it quick! The employees at Knight Auto Haus were super helpful. They brought in the exact tire I needed and swapped it out for me all within a few hours as they knew I was in a rush. They were friendly, efficient, and they took great care of my car! Would recommend this dealership for service or purchasing a vehicle to anyone and everyone!
I came in to buy some parts for my 99 Jetta on Saturday and the parts manager and service advisor were great, they made some recommendations that saved me a lot of time and money, I have brought my car in for service during the week in the past and have always had good service. Keep up the great work!
I brought my jeep ( again) in to get serviced due to a unsuspecting brake issue. Got my vehicle back with it working better than ever. Looking at trading it in now since it has been costing us more than a bad drug addiction. We test drove an Atlas....Loved it! Test Drove the new Tiguan....loved it as well! Will be looking at one of these in the very near future once we figure out what is more feasible to do to either trade it ,sell it privately, or accidently have a bonfire in the backseat .
Thanks again to Autohaus !!!!
I bought two cars with their delaer and always get mine serviced here now. I used to get service at other places but only these guys know how to handle a VW right and not return it broken or parts lost.
I have been coming here for years now and have always had fast reliable service, as well as great communication as they are able to easily explain to me what work needs to be done to my car and why. My car feels like brand new whenever it leaves the lot!
The staff are friendly and so knowledgeable. I have bought 2 brand new vehicles there. The sales people listened to my needs and wants and found me the perfect vehicle each time. The service people are so friendly and make me feel like a valued customer. The way the parts and service work together is seamless.
The service department went above and beyond to make sure my car & I were taken care of. Very helpful and accommodating :) I had an issue with my windshield washer fluid tank and had to unexpectedly pull into the dealership. They filled my windshield washing tank and fixed the issue very quickly. Thank you!
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