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Paul Tokatlyan

Overview Reviews (1289) Inventory (159)

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Paul Tokatlyan

Paul Tokatlyan | Page 47

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

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4.9

1,289 Reviews

Overview Reviews (1289) Inventory (159)

Dealership Experience

24 yrs, 2 mos

Languages Spoken

Armenian

English

4.9

1,289 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1289 Reviews of Paul Tokatlyan

June 03, 2022

Dealership Rating

Employee Rating

Friendly, courteous, professional and excellent service. Car done timely as promised. What else needs be said! Car done timely as promised. What else needs be said! More

by Stu

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 05, 2022 -

Universal Mitsubishi responded

Hi Stu, we appreciate your concise message :) We look forward to your next visit. P.S. Thank you for your 5 Star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 01, 2022

Dealership Rating

Employee Rating

Fast & Efficient, my one misgiving is the incredibly exorbitant cost of an additional key for my vehicle, it was almost double the cost of a Toyota key, I don’t think it’s fair to charge this much exorbitant cost of an additional key for my vehicle, it was almost double the cost of a Toyota key, I don’t think it’s fair to charge this much More

by DLUX

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Armen Yagubyan

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Jun 03, 2022 -

Universal Mitsubishi responded

Hi, I'm glad Paul and his staff was able to help with your vehicles needs. I'm soory the cost was more than expected. I assure you, we understand the importance of helping minimize the expensive of your visit. Some/many items, we don't control. Continue enjoying to drive your Mitsubishi and we'll see you on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 31, 2022

Dealership Rating

Employee Rating

Great customer service as always. Have been coming here for many years! My 5th Mitsubishi car. Have been coming here for many years! My 5th Mitsubishi car. More

by LESYA998

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 03, 2022 -

Universal Mitsubishi responded

What.... Only 5?!?! :) Thank you for your continued loyalty and patronage. Lets make it 5 more. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 30, 2022

Dealership Rating

Employee Rating

Great customer service and also very fast in and out service. Paul and Armand is one of the best reps there. service. Paul and Armand is one of the best reps there. More

by LAGUNA0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Armen Yagubyan

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Jun 03, 2022 -

Universal Mitsubishi responded

Thank you for your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 27, 2022

Dealership Rating

Employee Rating

Amazing experience, professional, courteous and great communication. I would most definitely return for another service at this location. communication. I would most definitely return for another service at this location. More

by dianaortiz523

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 31, 2022 -

Universal Mitsubishi responded

Hi Diana, thank you for your kind words. Please share with us how we can inprove your experince and earn a 5 Star review on your nest visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 27, 2022

Dealership Rating

Employee Rating

Great and satisfactory service. Moved to a better and closer location now as well. Thanks. Moved to a better and closer location now as well. Thanks. More

by oshog629

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 31, 2022 -

Universal Mitsubishi responded

Thank you for your 5 Star review. I'm glad our new location is more convinient, we look forwar to your next and continued visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 21, 2022

Dealership Rating

Employee Rating

Service was great, prices were good, and the parts and service center was a good help. Mechanics did a wonderful job also. service center was a good help. Mechanics did a wonderful job also. More

by JOSHUA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 31, 2022 -

Universal Mitsubishi responded

Hi Joshua, I'm glad Parts & Service was able to help. We also appreciate your 5 Star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 14, 2022

Dealership Rating

Employee Rating

Paul: Excellent communication, transparency, efficiency, good customer service and good quality of work. The same service since I started working with him and Armen. good customer service and good quality of work. The same service since I started working with him and Armen. More

by LEOARALLES

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 31, 2022 -

Universal Mitsubishi responded

Hi Leo, I'm gald Paul and Armen have earned your confidence. Continue choosing Universal Mitsubishi to take care off our vehicles needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 14, 2022

Dealership Rating

Employee Rating

Respectful/Honest staff. I started taking both my Mitsubishi veichles here. A 2017, and a 2022. So far no complaints from me towards this dealership, and there car services. I started taking both my Mitsubishi veichles here. A 2017, and a 2022. So far no complaints from me towards this dealership, and there car services. More

by AMDELC14

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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May 31, 2022 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 star review. Please let us knoe when we could beof service. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 13, 2022

Dealership Rating

Employee Rating

I like the new location in van Nuys. I am happy to continue with Paul and Armen. Both provide excellent service. I am happy to continue with Paul and Armen. Both provide excellent service. More

by Uri

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

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May 31, 2022 -

Universal Mitsubishi responded

Hi Uri, I'm happy our New location is better for you. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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