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Paul Tokatlyan
Paul Tokatlyan | Page 114
Service Manager
Universal Mitsubishi
5015 Van Nuys Blvd
Sherman Oaks, CA 91403
1,289 Reviews
Dealership Experience
24 yrs, 2 mos
Languages Spoken
Armenian
English
1,289 Reviews
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1289 Reviews of Paul Tokatlyan
February 07, 2019
Excellence at best! it's best! Have gone to many different Mitsubishi dealers like cerritos ,Anaheim original dealer were I bought my car and many more but have never rec it's best! Have gone to many different Mitsubishi dealers like cerritos ,Anaheim original dealer were I bought my car and many more but have never received the best services like Universal mitsubishi . Paul the service manager is outstanding the best manager I've seen in years. In my opinion he should get a raise due to the excellence and respect that he treats his customers all the time. I will continue to go to universal mitsubishi and once again Paul the service manager is awesome. I would definitely recommend any of my fellow Mitsubishi owners to go see Paul. More
by thegoodsystem1127
Verified Customer
February 07, 2019
Excellent Service I've been to a lot of mechanic shops and I've found this one to be very honest and friendly. Paul is really good at explaining why things need to be f I've been to a lot of mechanic shops and I've found this one to be very honest and friendly. Paul is really good at explaining why things need to be fixed so you can understand it. Always happy with my rate and service that's provided. More
by victoriouspeters
February 02, 2019
Amazing. The service manager was great you can tell he genuinely cares about his customers. Overall this dealership is very nice and the workers are helpful. The service manager was great you can tell he genuinely cares about his customers. Overall this dealership is very nice and the workers are helpful. More
by GOFW100
February 01, 2019
Paul was awesome 👏 Paul is awesome 👏. He was awesome on my last visit and this one. His coworker spoke but wasn't helpful at all. He spoke and sent me to wait for Paul Paul is awesome 👏. He was awesome on my last visit and this one. His coworker spoke but wasn't helpful at all. He spoke and sent me to wait for Paul to return from helping another customer. Paul ALWAYS exhibits GREAT customer service with a smile. The other guy directly across from him didn't. He needs to smile and at least look 👀 like he wants to be there. The guy who brings the board for customers to sign acknowledging previous dents or marks on your car needs to speak to the customer. He also should explain why he's shoving a board in your face especially since he needs something from you. (A Signature) He also should speak ENGLISH and in complete sentences. Paul was GREAT 👍. More
by blessedcarolcp
February 01, 2019
Always recieve great service. Everytime I go in to get my car serviced, the team there is always So nice and very informational. They give me the best prices and great service over Everytime I go in to get my car serviced, the team there is always So nice and very informational. They give me the best prices and great service overall. Paul and his team are amazing and I wouldnt take my Mitsubishi anywhere else. More
by ABEAIRD14
Other Employees Tagged: Dennys Vaca
January 31, 2019
Car is working again; Paul does excellent work for me Car broke down due to a dysfunctional distributer and an oxygen sensor that failed. Paul identified the issues, looked over the car and got everyt Car broke down due to a dysfunctional distributer and an oxygen sensor that failed. Paul identified the issues, looked over the car and got everything fixed for me. I have confidence in Paul's ability and I trust him. More
by survivor
January 31, 2019
Best Service Always a very Convienient situation ! good service, quick response, in & out with a Breeze ! my car is 10 years old Now, Never had to complain, N Always a very Convienient situation ! good service, quick response, in & out with a Breeze ! my car is 10 years old Now, Never had to complain, NEVER ! More
by JULIOCHAN
January 29, 2019
Great job and service. Service takes care of the job. Absolutely professional. Sales Dept is exciting to check out. Specially the used cars while you are waiting. Great expe Service takes care of the job. Absolutely professional. Sales Dept is exciting to check out. Specially the used cars while you are waiting. Great experience like always! More
by Rravago
Other Employees Tagged: Saul Turcios
January 26, 2019
The Best Mitsubishi Service in the Region! Quick, friendly and reasonable. I made an appointment with Paul a day before, and he took my car in. Serviced it as he was supposed to in the time tha Quick, friendly and reasonable. I made an appointment with Paul a day before, and he took my car in. Serviced it as he was supposed to in the time that was mentioned. Jose, the valet, was also very friendly and efficient. Jose needs to be promoted. Overall experience for my first service visit for my PHEV was pleasant and free as it was promised by the salesperson when I purchased it. Thanks. More
by 49ucla
Other Employees Tagged: Jose
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