"GREAT CUSTOMER SERVICE, LOVING THE FORD ESCAPE!!"
- NEVIO P
I've never been to a dealership where I saw, let alone spoke with the General Manager. Paul was very professional, knowledgeable and offered a great customer service experience, we will be back for sure!.
"Aran was extremely knowledgeable, accommodating and great..."
Aran was extremely knowledgeable, accommodating and great to work with! I am very happy with my new purchase! I will definitely come back to Northway for future purchases as Northway has such a friendly and welcoming environment. Thanks again to Aran, management team and service!
"Great People to Deal with"
This Dealership is amazing. Northway Ford staff and management always go above and beyond to keep customers very happy. Northway is the Best Ford Dealer around!
"Mack worked with me to find my car."
When working out the process of buying a new car it comes down to questions and time. Mack did a great job answering my questions and giving me time to understand the answers and make a choice. Having already done a lot of research it was nice to not only find someone willing to go the extra bit to get what answers I didn't have, but who also was willing to give me the time to make up my mind.
The deals were good, the car is wonderful, thanks Mack!
"Perfect Experience Yet Again!!"
Wow. All I can say is wow. This is my very second vehicle I have purchased from Mackenzie Leies and this is truly just the beginning. After writing off my first car last winter and thinking I was in trouble, Mack and team Northway made the magic happen AGAIN. I thought for sure I would be buying a truck if I ever needed another vehicle. One day, Mack gives me a call and tells me about a 2015 Chrysler 300S that just came in on trade that he insisted I had to come see. I told him that it would be pointless but he insisted I see it. Long story short, he told me "Come in and take it with you wherever your headed next. If you absolutely hate it, at least you just got a free ride". I came back from visiting my family and signed right on the dotted lines.
Northway has the best quality vehicles, service, and best of all they have Mack to take care of you there. All around amazing second purchase. 5 Stars all around. Thank you again to the team at Northway!!
"Stacey Cooke "
I explained what my needs were and the pricing criteria.the sales rep got right back to me with their proposal that met my requirements exactly. The delivery was on time and features were explained and understood
Just purchased an Explorer. Aran was awesome and very patient. Both Aran and Paul made sure that I got everything I wanted and a bit more... Thank you very much guys! Great dealership and amazing staff! I will definitely recommend you guys to anyone looking to buy!
- Ron and Pauline
Have bought over 10 Vehicles there in last fifteen years will continue to buy vehicles are they are a top-notch dealership and Chad was an excellent salesman Paul Tavernes and Stephanie Brown we're very good to work with they always make it a pleasure to buy a new car!
The amazing GM at this dealership has went over and above to make sure we got everything we wanted. With a short deadline given by us he came through. We drove away happy and the follow up to make sure everything was good was next to none. I would only recommend this FORD dealership!
" two major recalls and two serious malfunctions - sad "
It is interesting to note that in two sentences you refer to a Focus and then an Escape. Not sure you took much time to review my reported issues to my 2015 Focus. The lack of sentiment in the response totally speaks to how I would have imagined the response would be, I totally regret buying this car along with the experience I have received with this Dealership.
I have almost been run over by Transport trucks twice because my car left me in extremely dangerous positions on the highway. It complete stops and does not allow acceleration and barely got to the side of the shoulder twice. The issues started with my car prior to getting the recalls not once but twice. The latest experience once again was almost laughable. The service manager said that he fixed the Purge value at not charge due to my experiences only to receive a week later a formal recall notice in the mail to my house. Do you all really think that those that purchase cars are really that stupid and unaware.
I have in the past years purchased 7 new Ford vehicles and this ONE is the LAST. I am so totally unimpressed that you along with other dealerships would sell cars that you all knew had preexisting issues with them. Shame on you all. I hope that no one has died driving one of the cars you sold, but I guess they might not be here to tell the story. I even asked the Service Manager if he would put his Grandchildren in my vehicle, he could not say yes to that one either.
As you can see I am totally unhappy with my latest purchase and I look forward to getting rid of it. I appreciate your offer, but no thanks. I never want to purchase another Ford product. Your Dealership has showed no compassion for what I have experienced and I thank God that I did not have a serious mishap in my car. Each time it is 'apparently' fixed' something else goes wrong, I have had a 13 year old vehicle that drove better and was more reliable that this Focus. I regret buying it each and every day.
So, thanks Paul offering to help me into another vehicle, but no thanks. I am moving on to another manufacturer and will never consider putting my hard earned money into a Company that could not care less about my welfare.
Hopefully in the future these words will remind you about a customer that was totally unhappy and the Dealership folks could not have cared less.