Paul Cooper
Paul Cooper at Metro Lexus
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Paul Cooper

Lexus Certified Service Consultant

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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4.9
39 Reviews

I took automotive courses early on at a community college. I then went to be a lube tech at a few different shops and eventually became a service writer at a dealership and stayed there for about 9 years. I recently made the move from Seattle to here in Cleveland and have started my journey here at Metro Lexus. I moved here mainly for the cost of living but I also like experiencing new places, people and environments. Every state, city and neighborhood always have their own personality and perspectives. The experience here has been great, busy, but great. All the system are completely new to me but everyone is very helpful and it has made the transition a lot easier.

4.9

39 Reviews

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39 Reviews of Paul Cooper

May 19, 2025

Dealership Rating
Employee Rating

Excellent No problems On time Staff was nice Waiting room was clean Good job everyone More

by Cleveland
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Recommend Dealer
Yes
May 19, 2025

Metro Lexus responded

Cleveland, it was our pleasure to assist you. Thank you from all of us here at Metro Lexus!

April 11, 2025

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Always get my service done at metro Lexus because I trust them. Terry in sales is very knowledgeable about the cars they sale. When I was at the dealership last month we talked about getting a new car. I de More

by kaneed
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Recommend Dealer
Yes

Other Employees Tagged: Terry Ramey, Jeff Miller

Apr 14, 2025

Metro Lexus responded

Kaneed, thank you for your trust in Metro Lexus and Terry's expertise! We're glad to hear about your positive experiences with us. Looking forward to assisting you when you're ready for that new Lexus!

January 19, 2025

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Metro Lexus is top notch. They treat you like family from the minute you walk in and it continues every visit thereafter. I have never been to a dealership that is so friendly More

by HHAYESRN
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Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura, Simon Kucharewicz , Cam in tech

Jan 20, 2025

Metro Lexus responded

Thank you for sharing such a glowing review of your experience with Metro Lexus! We're delighted to hear that our team has made every visit feel like family and provided exceptional service. Enjoy driving your Lexus, and we look forward to seeing you again soon!

September 18, 2024

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Terry Ramey was awesome. I have been a client of hers for many years as well as Metro Lexus. They are first class. More

by Lisa K.
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Recommend Dealer
Yes
Sep 18, 2024

Metro Lexus responded

Lisa, thank you for your loyalty and kind words about Terry and Metro Lexus! We're delighted to have you as a long-time client.

March 30, 2024

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The car (2022) was towed there from my garage. It was a battery issue, I was very pleased with the prompt service and have enjoyed many years being with Lexus . dealership. More

by kathywright
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Recommend Dealer
Yes
Apr 01, 2024

Metro Lexus responded

Kathy, we're glad to know that our team at Metro Lexus was able to assist you promptly with your battery issue. We appreciate your loyalty over the years and look forward to our continued relationship!

January 23, 2024

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very good service . very pleasant to talk with. also answer questions you my have. a pleasure to deal with. More

by jagszucs
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Recommend Dealer
Yes

Other Employees Tagged: Cordis Bunch

Jan 23, 2024

Metro Lexus responded

We're delighted to know you had a positive experience with our team at Metro Lexus! We always aim to provide excellent service and answer any questions. Thanks for your kind words, we appreciate it!

December 07, 2023

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Very efficient and timely service. Worked very well with Lexis body shop. Car was serviced and body shop work done within a week. More

by jwp137
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Recommend Dealer
Yes
Dec 07, 2023

Metro Lexus responded

We're glad to know that you found our service efficient and timely at Metro Lexus. It's great to see your car was serviced quickly! Thanks for the review.

November 04, 2023

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My first Lexus was a 2004 and I would never buy anything else. My 2018 is my 5th Lexus and I love it. Excellent service and great coffee ☕️ More

by Becket
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Recommend Dealer
Yes
Nov 06, 2023

Metro Lexus responded

Becket, we're so glad to know you've been loving your Lexus journey with us at Metro Lexus. Here's to many more years of excellent service and great coffee!

September 30, 2023

Dealership Rating
Employee Rating

This is the third vehicle I have purchased at Metro Lexus. Every aspect of the purchasing process was outstanding! Mr. Map directed me to Matt Long to assist me in my purchase. Matt was knowledgeabl More

by Pipercub
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Recommend Dealer
Yes

Other Employees Tagged: Matt Long, Peter Mapp

Oct 02, 2023

Metro Lexus responded

We're delighted to know that you've had yet another outstanding purchasing experience with us at Metro Lexus. It's great to see Matt and our team could provide the top-notch service we strive for! We appreciate your continued support, thank you!

September 06, 2023

Dealership Rating
Employee Rating

Lisa was extremely helpful in finding a car I wanted. It took while to find both the interior and exterior color I wanted. I really enjoyed working with her and Metro Lexus, and highly recommend them! More

by Shila
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lisa Cales

Sep 06, 2023

Metro Lexus responded

We're delighted to know Lisa was able to assist you in finding the perfect car at Metro Lexus. Your recommendation means a lot! Enjoy your new ride, and thank you for choosing us!

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