POOJA THAKUR

I had a great experience shopping at niello and would highly recommend them. Will continue to go there! I also took my new purchased car for ceramic coating and it looks great! highly recommend them. Will continue to go there! I also took my new purchased car for ceramic coating and it looks great! More

by Erockz81 Verified Customer Verified Customer

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I, with our nephew's knowledgeable help, had been car shopping for a number of days, off and on. We went to Niello Elk Grove BMW to see a couple of cars of possible interest, which we'd seen listed. W shopping for a number of days, off and on. We went to Niello Elk Grove BMW to see a couple of cars of possible interest, which we'd seen listed. We were greeted by Pooja Thakur as we entered the showroom. Right from the start, it was clear that she was there to help, if needed. She answered a couple of general questions without showing any of the typical intrusive banter and interrogation we'd come to expect in some other dealerships. She knew her cars and discussed the Niello inventory and specific BMW specs with confidence. When we focused on two different models, she was able to bring us right to the first, out on the lot. After viewing and questions she offered a trial drive, which we did, straightway. Afterwards, we focused on the second model which she arranged to promptly bring up to the front entrance for a review and then test drive. When we returned to the showroom, she courteously attended to us and gave us the space we wanted to discuss our thoughts about the two cars. Your sales associate, Pooja, was quite friendly, highly professional, courteous and responsive but never tried directing us toward a sale until she knew that we'd taken a sincere interest. We also saw the same helpfulness, but reserve, in the other Niello staff with whom we met afterwards in concluding a purchase. Had Pooja and your team shown any of the untoward assertiveness we'd seen elsewhere, we'd likely not have followed through to a purchase. In summary, it was a very enjoyable, refreshing shopping experience. We felt that we were treated with respect and helpfulness and that our interests and preferences were responded to in reaching a purchase agreement. All in all, we are happy with the new car, our BMW X1 M35i and look forward to a long and enjoyable driving experience. It is without reservation that we would recommend Niello BMW, Pooja, Ali our BMW "genius", and all the staff and management with whom we met, without reservation. Thank you, David D Lyons PS Please accept my apologies for the delayed response. Issues with my messaging apps. More

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Pooja was absolutely fantastic! She worked so hard for me !!! She deserves a metal!!!!wonderful She worked so hard for me !!! She deserves a metal!!!!wonderful More

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I enjoyed Darren Wilkerson! For the last almost 15 years I have come back to Niello-Elk Grove Bmw just because of Darren Wilkerson. I have purchased one 328i, three 5 series, For the last almost 15 years I have come back to Niello-Elk Grove Bmw just because of Darren Wilkerson. I have purchased one 328i, three 5 series, one X6, and one 740i over the years. His after sales service and follow up is par excellence. He is a genuine human being and a smart salesperson who understands the importance of letting the customer feel that they have come out of the deal with more. He’s like family and I would highly recommend him to any potential clients who look forward to a quality experience More

by LASHANDA.R.WARD Verified Customer Verified Customer

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Pooja Thakur is absolutely terrific! My wife and I could not be more pleased. Pooja made the process easy and helpful and ultimately beneficial for us and our family. Pooja was always th My wife and I could not be more pleased. Pooja made the process easy and helpful and ultimately beneficial for us and our family. Pooja was always there to help us, was very professional, totally involved in the company’s direction and guidance and very helpful in the process of purchasing a new vehicle. Top notch in all support and assistance. Totally pleasant, extremely well, dressed, beautiful smile, and outstanding in all respects. More

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I had a fantastic experience with BMW Niello customer service team specially POOJA THAKUR. She is very professional, courteous, and went above and beyond to address my concerns to buy a car. She kept me service team specially POOJA THAKUR. She is very professional, courteous, and went above and beyond to address my concerns to buy a car. She kept me informed throughout the process. I truly appreciate her dedication to customer satisfaction. Highly recommended! More

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