Osmary Morales

I received inconsistent information regarding diagnosis of problems. Ultimately the service department reloaded software that seems to have corrected two issues. Two other issues were caused by the factory of problems. Ultimately the service department reloaded software that seems to have corrected two issues. Two other issues were caused by the factory when assembling the vehicle. Those were repaired. I’ve owned five Mercedes and from my experience the quality on certain models is not up to prior standards. The vehicle is a SUV that is assembled in America, so I shouldn’t be surprised about factory assembly issues. More

Report | Print

The staff and everyone at Mercedes Georgetown has always been wonderful and courteous. I have never been disappointed over the years I’ve been going there. been wonderful and courteous. I have never been disappointed over the years I’ve been going there. More

Report | Print

Staff was great and very professional from start to finish, Osmary was on top of it as well as everyone involved. finish, Osmary was on top of it as well as everyone involved. More

Report | Print

Amazing customer service! The service team was efficient and fast! They have a wonderful waiting area fully stocked with snacks, coffee and tea!! The service team was efficient and fast! They have a wonderful waiting area fully stocked with snacks, coffee and tea!! More

Report | Print

I love coming to the Mercedes Benz in Georgetown. They are professional and courteous. I have been a long time customer. What makes them different is I am not just a number. I feel like I am part o They are professional and courteous. I have been a long time customer. What makes them different is I am not just a number. I feel like I am part of their family. They just don't take care of my vehicles. They are always attentive and concerned about how I felt about the service I received, not only with the sales, but with the service and the maintenance of my cars. When anybody ask me where I bought my cars. I tell them, it's the Mercedes Benz of Georgetown. The Best Benz Dealership in Central Texas. If you want to buy a Mercedes Benz. Mercedes Benz Georgetown is the One!! You won't regret it. From Sales Consultants, Finance Officers, to their Awesome Maintenance Crew. Gabriela Torrente More

Report | Print

Very friendly, attentive, and professional. They explained everything to me. The only downside is that you have to wait a long time; even a tire change took 4 hours of waiting. They explained everything to me. The only downside is that you have to wait a long time; even a tire change took 4 hours of waiting. More

Report | Print

The workers at the dealership are excellent to work with. They are attentive to your needs and the maintenance staff are excellent as well. They are very thorough in checking your car and making recommend se They are attentive to your needs and the maintenance staff are excellent as well. They are very thorough in checking your car and making recommend services. After you approve the recommend work, you car ID delivered as promised. I am very satisfied with my experience at Mercedes-Benz of Georgetown. More

Report | Print

Outstanding service! Professional personnel. Quality work. Service advisor is the best. Been a customer since 2008. Professional personnel. Quality work. Service advisor is the best. Been a customer since 2008. More

Report | Print

Made service appointment easily. My regular service advisor, Adam, was, as usual, friendly and on the ball. Car was ready when promised, and they hand washed it because it has matt My regular service advisor, Adam, was, as usual, friendly and on the ball. Car was ready when promised, and they hand washed it because it has matte finish and can’t go through the automatic wash. Service visits are never a problem here. More

Report | Print

The service personnel are fantastic, professional and very courteous. The facility is clean and complimentary drinks, coffee and snacks available. very courteous. The facility is clean and complimentary drinks, coffee and snacks available. More

Report | Print