Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 62

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
840 Reviews
4.7

840 Reviews

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840 Reviews of Oscar Vizcarra

April 08, 2022

Dealership Rating
Employee Rating

Oscar is the best. Thank you for all your help and make us feel good More

by Ablanco628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2022

Toyota of Coconut Creek responded

We couldn't agree more - Oscar is great! Thank you for the kind words and we look forward to seeing you at Al Hendrickson Toyota again next time!

April 07, 2022

Dealership Rating
Employee Rating

Espera muy larga para realizar el servicio más de 3 horas de espera, mucho tiempo More

by DAMIAN07
Customer Service
Recommend Dealer
No
Apr 27, 2022

Toyota of Coconut Creek responded

Damian, queremos lo mejor para nuestros clientes y nunca quisiéramos que se sintieran como si su tiempo no fuera respetado. Les aseguro que hablaré con el equipo para asegurarme de que estos comentarios se aborden por completo. Si hay algo más que pueda hacer para ayudarle o mejorar su visita, no dude en llamarme. Gracias, Norman Frantz - Service Manager - 954-545-6931

April 06, 2022

Dealership Rating
Employee Rating

The service department is awesome. Oscar my service advisor “Rocks”! He is always so professional and great at communicating while my car is there. John the shuttle driver is awesom More

by Porkchop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John the shuttle driver

Apr 06, 2022

Toyota of Coconut Creek responded

Oscar and John will be delighted to see that their above and beyond care earned us this great review! It means the world to us that you rely on the Al Hendrickson Toyota team to keep your vehicle safely on the road, and we look forward to our next chance to work together!

April 05, 2022

Dealership Rating
Employee Rating

Jarred was fantastic, but very disappointed as I called days in advance to have recall work all done in one day. Girl who took call said all parts ordered and everything could be done Friday. Real hardship More

by CFRANKLIN8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 27, 2022

Toyota of Coconut Creek responded

I am sorry to hear that we did not earn your five stars. We strive to deliver a seamless and straightforward service experience, and I apologize for the delay with your parts. I assure you that we will use this feedback to improve our communication practices in the future. If there is anything more I can do to assist you or better your time working with us, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 05, 2022

Dealership Rating
Employee Rating

The dealership is where I purchased my Venza in 2013 but what I can say is that Oscar was very professional, and excellent in doing his job. He’s very friendly and very detailed in explaining what was wrong More

by JAINTURKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to share your appreciation for Oscar and his hard work! He is an asset to the Al Hendrickson Toyota team, and we are thrilled you had a positive service experience. Drive safe, and we'll see you next time!

April 04, 2022

Dealership Rating
Employee Rating

My service here was pretty straightforward. I worked with Oscar, who has great customer service. This is always a plus. And my car was ready when he said it would be. More

by SHELLYANN.SAVAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Toyota of Coconut Creek responded

Thank you for choosing Al Hendrickson Toyota for your service needs! We are delighted that you had such a positive experience with Oscar and we hope to work with you again down the road. Drive safely!

March 31, 2022

Dealership Rating
Employee Rating

The service center at Al Hendrickson has always been great. Always a smooth transaction and writers take the time to help you and make feel important. More

by JALI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 31, 2022

Dealership Rating
Employee Rating

When I first leased this, I asked how to get the E/W/ N/S directions . I was shown how to turn to Maps. Last month I was lost and turned to Maps but nothing came up. It was VERY upsetting. Today I asked wha More

by MUSICAROLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 16, 2022

Toyota of Coconut Creek responded

I am very sorry to hear about your frustrating experience, and I apologize that it was not communicated to you that the maps feature was an additional charge. I am also disappointed to hear that your keys broke the replacement cost feels out of reach. We never intend to leave our customers upset, and I apologize if you feel we've been dishonest. Your concerns are our priority, and if you would like further assistance, I would be happy to speak with you and work together to make things right. Please consider giving me a call when you have a free moment. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

March 31, 2022

Dealership Rating
Employee Rating

Promised in 45 minutes and after 45 minutes the car was still parked on the parking lot, was about to take my car and leave and they offered to do it quickly, not happy about that not sure if they actually More

by ALANALCALAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 02, 2022

Toyota of Coconut Creek responded

I'm sorry to see this feedback, as we want our customers to have more confidence in our work than this. Please give me a call at your convenience and I can clear up any questions you still have. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 31, 2022

Dealership Rating
Employee Rating

Oscar is the best. Has been taking care of me and my vehicles since 2018 More

by LISANDRA97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2022

Toyota of Coconut Creek responded

Thank you for your years of business and your confidence in Oscar! We are happy to have you as an Al Hendrickson Toyota customer and we look forward to the next opportunity to welcome you.

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