Orlando Ghoshroy

I had a very disappointing experience with Platinum Dealer. I purchased extended warranties that were never properly activated or processed. I contacted the warranty company directly, and they confirme Dealer. I purchased extended warranties that were never properly activated or processed. I contacted the warranty company directly, and they confirmed that the warranties were never activated by the dealership. Several months have passed, and I still have not received the refund. On top of that, I have experienced ongoing issues with the vehicle I purchased, and the problems were never properly resolved. Despite multiple attempts to get clear answers, I received inconsistent information and no resolution. It is extremely frustrating to pay for services that were never fulfilled. Communication was poor, and I felt ignored when trying to resolve the issue. This situation has caused unnecessary stress and inconvenience. I would strongly advise future customers to carefully review all paperwork and confirm that any warranties or add-ons are actually processed and active. I hope the dealership improves its customer service and accountability, because this experience was far below expectations. More

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Smooth and professional. Left happy. Would definitely recommend this dealership, thank you to the team Left happy. Would definitely recommend this dealership, thank you to the team More

by Thomas1371 Verified Customer Verified Customer

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The staff was knowledgeable and professional. We explored various alternatives until we go to yes! We explored various alternatives until we go to yes! More

by jdmph929 Verified Customer Verified Customer

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Dealership overall everyone was hustling making sure their customers were satisfied. Orlando was fantastic, always kept me in the loop while I waited. their customers were satisfied. Orlando was fantastic, always kept me in the loop while I waited. More

by e79captain Verified Customer Verified Customer

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I wasn’t thrilled with the lack of transparency on the sale, the non-attempt to even work on a deal or the amount of time we spent there. In the end the most important thing is that I like the vehicle, wh sale, the non-attempt to even work on a deal or the amount of time we spent there. In the end the most important thing is that I like the vehicle, which I do. More

by Kristen Verified Customer Verified Customer

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