Omar Samano

Wasting the customers time is a sin. Wasting the customers time on their only day off is even worse. Gaudy Honda lets you book service appointments via their website and that's exactly Wasting the customers time on their only day off is even worse. Gaudy Honda lets you book service appointments via their website and that's exactly what I did. I arrived 30 minutes early and patiently waited for a Service Rep to get me checked in etc. for a basic oil change. She proceeded to tell me she would not be able to get me checked in for 3 hours. 3 HOURS. I was at the dealership ON TIME, with an APPOINTMENT and I was told they overbooked. Overbooking is one thing, if it takes 3 hours just to check someone in for a BASIC OIL CHANGE you clearly do not know how to run a service department and should try another field for work. Is Gaudy going to pay for the gas it took for me to drive over? no. Is Gaudy going to compensate me for wasting the time it took to get there, to wait to be seen, and then leave me with nothing? no. I wasn't about to leave the car there just for them to tell me they could need to keep it overnight for a BASIC OIL CHANGE which is supposed to be covered under their own service agreement. I had other things to do on my only day off, and I wasn't going to risk it especially when they clearly cant handle the basics of scheduling management. So, in conclusion if you want to waste your ENTIRE day waiting to be seen for a BASIC OIL CHANGE let alone anything more complex, Gaudy Honda is the place to go! More

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Very prompt service to replace a tire. Much appreciated. Omar is excellent. He explained the issue and returned my car even though it was a busy Saturday afternoon. Much appreciated. Omar is excellent. He explained the issue and returned my car even though it was a busy Saturday afternoon. More

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I always have a great experience here, Neil is the best very helpful and kind very helpful and kind More

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The service is very friendly and the problems are explained in detail. I feel relieved. explained in detail. I feel relieved. More

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Great experience for fuel pump recall service. Omar was very nice and helped answer my questions. Thank you! Omar was very nice and helped answer my questions. Thank you! More

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Understood our question and responsed about recall, battery issue and warranty about our the car. battery issue and warranty about our the car. More

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Excellent service, communication, Omar very kind and very professional. He explained everything in good details. Thank you Omar professional. He explained everything in good details. Thank you Omar More

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Great Service for My HR-V I recommend Goudy Honda to anyone who is interested in getting a new vehicle and good service after sales anyone who is interested in getting a new vehicle and good service after sales More

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I’ve always gone to this maintenance service for all my cars that I have bought with you. Your labor prices are to high and when before they would wash your car after spending all that money. Thank you cars that I have bought with you. Your labor prices are to high and when before they would wash your car after spending all that money. Thank you More

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I had a very positive experience. Service department experience was excellent. Technician very courteous and professional Service department experience was excellent. Technician very courteous and professional More

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