ODYSSEY AROCHO
ODYSSEY AROCHO at Sarant Cadillac

ODYSSEY AROCHO

Service coordinator

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.5
24 Reviews
4.5

24 Reviews

Write a Review

Dealership Experience

2 yrs, 4 mos

Industry Experience

4 yrs, 7 mos

Languages Spoken

English English

24 Reviews of ODYSSEY AROCHO

September 10, 2025

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Car was serviced rapidly but waited over 20 minutes to get car back, too long More

by Linda Kreussling
Service Price Transparency
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Recommend Dealer
Yes

August 28, 2025

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not satisfied with the work . Specially service department , think about when you visit at least five times More

by MKHALID_06
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Recommend Dealer
No

August 20, 2025

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Good dealership! Liked doing business especially with my sales person Bill. Guess I'll see you next time. More

by sunnymmc
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Recommend Dealer
Yes

August 17, 2025

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Do not have your car serviced here. The worst customer service I have ever received. I have been a customer for 15+ years and 4 cars. I will find a new dealership. More

by MOC614
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Recommend Dealer
No

August 16, 2025

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Everything went well, got my loaner car, oil change done, only problem was they fixed my rims but the front was not finished properly, will address on next visit More

by saliboy4u
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Recommend Dealer
Yes

August 07, 2025

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Always Great, and Professional with Tony, Joe, Dawn, and Dave greeting you outside When I’m done with this vehicle I’ll be going to Sarrant for the next car. . More

by Jeffs.mail
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Vic Castagna, Tony DiGuiseppe, Michael Lugo, Kevin Falco , Dawn, Dave who always check me in

April 19, 2025

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excellant service people and whole experience Sarant Cadillac is the best Cadillac dealership in Tri state More

by fbaroneprov
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Recommend Dealer
Yes

April 13, 2025

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Service was professional and knowledgeable Waiting area very comfortable and the technician answered all our questions and helped us to change the seat position. More

by anntomitz313
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Recommend Dealer
Yes

March 30, 2025

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I was told a loaner car was waiting for me for my service. When I got to service, there was no loaner and the person told me we just called you to tell you we had no loaner when I was already in ser More

by economouc
Service Communication
Recommend Dealer
No
Apr 01, 2025

Sarant Cadillac responded

Hello, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today or tomorrow would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

Apr 01, 2025

economouc responded

I am available any time. My cell is 516-455-1212 Chris

March 01, 2025

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Everyone was extremely courteous and helpful. Easy drop off and pick up, issues were all taken care of in a timely manner. More

by HCASSISI
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Recommend Dealer
Yes
1

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