Norm Faller
Norm Faller at Capistrano Volkswagen

Norm Faller

Service Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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2.8
24 Reviews

Languages Spoken

English English

2.8

24 Reviews

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24 Reviews of Norm Faller

June 22, 2025

Dealership Rating
Employee Rating

Dishonest service—they will overcharge you into the thousands of dollars for service and parts that aren’t needed. Workmanship is very poor and staff is incompetent. Work is never completed on time and More

by VW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cory Goodman, Brad Johnson

June 20, 2025

Dealership Rating
Employee Rating

Very pleased with everything Easy to get appointments very friendly and helpful. I will continue using for my next setvice More

by SRESHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jun 23, 2025

Capistrano Volkswagen responded

We appreciate you taking the time to leave a review!

June 18, 2025

Dealership Rating
Employee Rating

Best dealership ever! Everyone is so nice and professional. Many employees have been there for a really long time, which tells you what a great company it is to work for a More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Capistrano Volkswagen responded

Thank you for your review!

May 27, 2025

Dealership Rating
Employee Rating

good an on time service why they are not charging the ID4a while they keep the car More

by moekazem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Stieber, Joey Robustelli

May 27, 2025

Capistrano Volkswagen responded

Thank you for your review!

May 25, 2025

Dealership Rating
Employee Rating

Very good honest dealer bought two cars from them and serviced them all the time since nee More

by JCHRISTENSEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

May 27, 2025

Capistrano Volkswagen responded

We appreciate you taking the time to leave a great review!

May 20, 2025

Dealership Rating
Employee Rating

The customer service team was very not helpful because they didn’t want to do my service because my car had very low mileage in it and it wasn’t time for service.. More

by MISSIONEROOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brad Johnson

May 21, 2025

Capistrano Volkswagen responded

We apologize that our service team was not helpful and you were not able to get your service completed. Based on the information given, I was not able to locate your information in our system. We would like to look into this situation further, can you please email us at customerservice@capovwmazda.com and provide your first and last name or phone number? Thank you, Capistrano Volkswagen

November 29, 2024

Dealership Rating
Employee Rating

We purchase a lot of VW's. As a family and business well over 200 vehicles over the past 12 years. Only one from Capo. They were sleazy, dishonest &, the owners were just as ba More

by xsection1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Miles Brandon, Brad Johnson , Fred Evans, Arlen Mack

Dec 02, 2024

Capistrano Volkswagen responded

Hello, We sincerely apologize for your experience at our dealership. There is a certain standard we hold ourselves to for the customer experience and it was obviously not met in this case. We would like to look into this issue further and see if there is anything we can do to earn your business back, but I was not able to determine your information based on the review left. If you could please email us at customerservice@capovwmazda.com to provide your information so we can look into this further, we would very much appreciate it. Thank you, Capistrano Volkswagen

August 22, 2021

Dealership Rating
Employee Rating

Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac More

by Patzir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Brad Johnson , Fred Evans, Arlen Mack

Aug 23, 2021

Capistrano Volkswagen responded

Thank you so much for the review Patzir! We try to be as transparent as possible with our customers so it's great to hear how thorough the service team was for you.

February 20, 2021

Dealership Rating
Employee Rating

They’re always professional, friendly and quick! They send you a text video recapping everything that was serviced on your car which I love and is so helpful. More

by gagnon.meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Feb 21, 2021

Capistrano Volkswagen responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for taking the time to leave us this great, five-star review. We thank you for choosing Capistrano Volkswagen. Kate

February 11, 2021

Dealership Rating
Employee Rating

Helpful, they want you to be satisfied with their service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service More

by roberta4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson , Fred Evans, Arlen Mack

Feb 11, 2021

Capistrano Volkswagen responded

Roberta, Thank you so much for your excellent review! We are so glad that Fred, Norm, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

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