Nick Poole | Page 31

Surprisingly good experience at a dealership We visited Valley Honda to get the air bag replaced in our CRV due to service recall. We were also in a market for a used sedan for our son. I had lo We visited Valley Honda to get the air bag replaced in our CRV due to service recall. We were also in a market for a used sedan for our son. I had looked a few cars online and started a conversation with Brittany. When we came in for service and we stopped by sales, and found out that she was not working that day. There was a smooth hand off to JD and he was up to speed very quickly on what we wanted. I felt he was very transparent during the whole transaction and did not make us feel pressured in any way. I was impressed by the teamwork between the sales reps and JD's professionalism when we dealt in person. We ended up buying the car and I will be sure to consider this dealership for all my future business. More

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The best dealership in Midwest I usually searched dealers by cars.com or cargurus.com, and this dealership never appeared there. However I got to know it by Odyclub.com when I was s I usually searched dealers by cars.com or cargurus.com, and this dealership never appeared there. However I got to know it by Odyclub.com when I was searching to purchase 2018 Odyssey, where someone posted a good deal. Back then, their website didn't function so well (actual cars didn't appear in the website) and since I couldn't see them in major websites like cars.com, I indeed had some doubt, and just sent a short email to them, without expecting anything. At the same time I contacted so many dealers (~20) in Chicago area to find the best deal. Then a dealer here in Valley Honda (Tom) sent me an offer that was better than my setup goal. I asked all the other dealers I contacted (I didn't disclose Valley Honda's name), but nobody could beat it up. It later turned out that many people in Odyclub also concluded that Valley Honda gives the best deal. I guess their strategy is just giving you the best possible deal to skip all the wiggling/negotiation process... Anyways, this made my life so much easier, since I am well aware of how painful and annoying the negotiation process can become. The purchase process was so straightforward and easy. Since my car wasn't built yet when I put my deposit, Tom gave me all the details about the status of the car being manufactured and shipped, so that in the end I got the car in the right timing. Before I visited, he made sure he would get all the necessary information from me so that we could save the process time. Then when I visited this dealership, I was so much impressed. This was the largest but neatest Honda dealership I've ever visited. A big show room, a big nice lounge space with cozy sofas and giant TVs, kids' playing space with video games, a lot of computers for personal use (they seem to even offer laptops), lots of vending machines where you can get even sandwiches. There are of course a lot of chairs and desks for customers and so many customers..., but what surprised me was that it didn't feel cramped like many other Honda dealers. Maybe it was because the entire space was so huge and the ceiling was tall. Also there were plenty of such "rest" areas for both adults and kids. I actually wonder why they didn’t post the ‘interior’ of their dealership in their website. Their website shows so many cars in their lot, yes sure. However I wasn’t just impressed by their size, but also the atmosphere and arrangement of what’s in their giant building. Maybe they would do so next time. It took 3.5 hours for the entire purchase process, and I am not complaining at all. It took time not because of the document processing (which was indeed pretty fast and efficient, and no pressure to purchase any extra warranties. I only purchased HondaCare which I planned before to purchase), but because Tom was so kind to give us (me and my wife) every possible instructions necessary and helpful for owning the car. He let me join in owners.honda.com. He explained all the technical details and security features of the car, and asked us how to set things up for our most convenience. Then when the car was finally ready (they made it extra clean… spotless. Tom also installed some plastic covers on the seats as I asked, and then I installed frontal seat covers I brought there) he set there with us and set things up like Apple Carplay, bluetooth, the security features and so on. He explained all the fancy stuff of the car (removal of the seat, how to fold and store the seats, adjusting the inclination…) He also explained about pretty much every button of the car (Honda Sensing and safety features of course, and back seat climate control, child lock…), so that if you videotape what he did, that’ll be a perfect comprehensive technical review of the car. Indeed his explanation was quite more detailed than most Youtube reviews of this Odyssey. When we are all done, it was already 6:40, after the closing hour (the dealership closes at 6 in Saturday). In fact I was a person who already purchased the vehicle even before visiting this dealership, so they could just give me a key and let me go. That could have save a significant time for them, and some time for me that moment, but then I would have to figure out all the features of the car later, ending up spending more time for that. I am still impressed how dedicated Tom could be. Instead of saying “Thank you, good bye,” he spent so much time to give us the best service that was beyond what I could expect/imagine. I cannot praise enough Tom and this dealership. If you are in Midwest, this is the place to go to buy a Honda. More

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What a team & a great dealership! I would recommend Valley Honda to anyone looking to purchase a car. The team at Valley Honda met my needs in every way. They worked to get the purch I would recommend Valley Honda to anyone looking to purchase a car. The team at Valley Honda met my needs in every way. They worked to get the purchase price & financing where I felt comfortable and within my budget. Communication was superb while my car was being built & in transit. Tom took his time with us in the delivery center to make sure we knew how to operate all the features on the new car & definitely went the extra mile. Thanks to everyone at Valley Honda! More

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Perfection Went and purchased 2017 HRV EX and dealt with Pat Malik for the second time within 2 years! Is a wonderful salesman who bends over backwards to get yo Went and purchased 2017 HRV EX and dealt with Pat Malik for the second time within 2 years! Is a wonderful salesman who bends over backwards to get you the perfect deal and does not pressure you to signing a deal if you are not comfortable! Would recommend Pat and Valley Honda in any ones next purchase! Tom Hess More

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My valley Honda experience! So I spent about 5 months figuring out what Honda I wanted and I finally decided on a hatchback sport Civic with a 6 six manual transmission. As I wai So I spent about 5 months figuring out what Honda I wanted and I finally decided on a hatchback sport Civic with a 6 six manual transmission. As I waited for the vehicle they keep in touch all through out my wait time. They really took my experience in to account. Especially Ken Negley a great employee who really cares about the customer and is a cool guy as well. Today being the next day of owning the car Ken gave me a car asking how the drive home was last night due to rain but it's nice to know they want the best for you and your vehicle. I highly recommend this dealership best one forsure. Also when you go to the dealership I recommend talking with Nick Capezio he is the man when coming to a great deal on a great car thanks for all your help! More

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Friendly, Experienced, Helpful I recently bought a new Odyssey. Valley Honda had the best selection and I feel I got a fair price without a lot of haggling. I worked with George Ste I recently bought a new Odyssey. Valley Honda had the best selection and I feel I got a fair price without a lot of haggling. I worked with George Steur and Nick Poole on the deal and Nick Theodor handled the final paperwork and delivery. Everyone was helpful and accessable when i had questions. Nick Thoedor did an exceptional job of finishing up the sale and showing me everything I needed to know before taking delivery. More

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Thank You I would like to Thank Chase for a pleasant and successful experience at the Valley Honda in Aurora. Chase was professional, friendly and very knowled I would like to Thank Chase for a pleasant and successful experience at the Valley Honda in Aurora. Chase was professional, friendly and very knowledgeable in helping me identify a vehicle that fit my needs. It was really the first positive experience I have had purchasing a vehicle. I felt like both Chase and Nick were listening to what I was looking for and were able to help me be successful in purchasing my new HRV.... which I LOVE !!! I have to say, the entire Valley Honda staff from sales to financing to management were most helpful and the facility is really a very comfortable place to be. Highly recommend doing business with this dealership. More

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Amazing Experience Andy helped me with my first car purchase ever, and on a new Fit nonetheless. Andy and all of the staff at Valley Honda were of great help in a time o Andy helped me with my first car purchase ever, and on a new Fit nonetheless. Andy and all of the staff at Valley Honda were of great help in a time of confusion anxiety. I got an amazing deal on a car that I absolutely love, and I never felt like Andy "sold" me the car. He helped me find something that I really like at a price that I can afford, and as a friend rather than a salesperson. I will definitely be back for another car again in a few years, and I sure hope Andy is still around when I do because I'd be hesitant to say that anybody could do it better than he. More

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I really don't like buying cars Just a quick review here. I'm no fan of the process required to purchase a car. Fred really made it easy from start to finish. From the show room t Just a quick review here. I'm no fan of the process required to purchase a car. Fred really made it easy from start to finish. From the show room to Walking out the door he seemed one step ahead to provide great service and assistance. Thanks Fred and team! More

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Smooth, Easy Purchase This was the second car we have purchased from this dealership, each purchase was handled by Brandon Sullivan. We specifically reached out to Brandon This was the second car we have purchased from this dealership, each purchase was handled by Brandon Sullivan. We specifically reached out to Brandon for the second time because he was a pleasure to work with the first time. He really cares about customer needs wether making a purchase or not. We experience this each time we bump into Brandon when bringing our cars in for scheduled maintenance. We highly recommend Brandon for his smooth easy going style and no pressure approach. Thanks again Brandon!! More

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