Nick Poole | Page 18

first time customer From the first time we stepped foot in Valley Honda we were impressed. The vast inventory at this dealership is tremendous for both new and used vehi From the first time we stepped foot in Valley Honda we were impressed. The vast inventory at this dealership is tremendous for both new and used vehicles It is a beautiful facility with friendly staff. Shaun Dames made us feel at home from the minute he greeted us The professionalism of the staff from the receptionists to the salesmen and the managers was top notch. The staff works well as a team and Shaun was our go to guy. We made at least three different trips to the dealership before we finally decided on our new purchase. One of the first things that comes to mind is how patient Shaun Dames and Nick Poole were. They were there for us throughout the process communicating promptly and doing everything in their power to help us find the right vehicle. We never felt pressured to make a decision and they were quite helpful and fair in the negotiating process. We highly recommend asking for Shaun Dames if you are looking to purchase a new or used vehicle from Vally Honda! More

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Brittany is very nice and personable. She has a good knowledge of the vehicles and is will to help and answer any questions we had. This is my 4th vehicle from Valley Honda, and my families 14th or 15t knowledge of the vehicles and is will to help and answer any questions we had. This is my 4th vehicle from Valley Honda, and my families 14th or 15th vehicle overall. I am sure to be back in another 5 years. More

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Great Job Honda team worked with me to find the right car at the right price. Very happy with end result. This is my 3rd car from Valley Honda and will definite Honda team worked with me to find the right car at the right price. Very happy with end result. This is my 3rd car from Valley Honda and will definitely be coming back. More

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Everyone in the entire dealership was very kind and helpful. It was also nice to see the respect for social distancing and disinfecting that everyone demonstrated. It was a great experience and I plan helpful. It was also nice to see the respect for social distancing and disinfecting that everyone demonstrated. It was a great experience and I plan on returning for my next vehicle. More

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Worth the drive We came to Valley Honda over closer Chicago dealerships because they offered the largest selection of new cars on site but we bought from Valley Honda We came to Valley Honda over closer Chicago dealerships because they offered the largest selection of new cars on site but we bought from Valley Honda because our sales manager, Bill, was extremely patient and genuine in his approach to sales. He never applied any pressure to buy, he remained available to us at every step of the process, and he was extremely responsive to all of our follow up questions and needs. More

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Mark, definitely knows how to communicate with customers. Very pleased with deal and definitely will be back for another purchase. Thanks again for everything. It was great Very pleased with deal and definitely will be back for another purchase. Thanks again for everything. It was great More

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excellent great experience doing business with them, they care about their customers and help them identify a vehicle suitable for their needs. pricing is trans great experience doing business with them, they care about their customers and help them identify a vehicle suitable for their needs. pricing is transparent compared to other dealerships More

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Our experience at Valley was great. Our salesman, Shaun Dames was excellent. I called the dealership for the first time and Shaun answered the call. He is straight forward, helpful, prompt and gave us the Dames was excellent. I called the dealership for the first time and Shaun answered the call. He is straight forward, helpful, prompt and gave us the best pricing of any other Honda dealership - without haggling. I would recommend this dealership to anyone I know. They are professional and extremely friendly....best dealership I have ever dealt with! More

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Wonderful Buying Experience Michael Edelen made the purchase of our new CRV a wonderful experience. Michael was polite, professional and very knowledgeable. Michael was patient Michael Edelen made the purchase of our new CRV a wonderful experience. Michael was polite, professional and very knowledgeable. Michael was patient with us, as he answered all of our questions with great detail. We will be recommending Michael to all of our friends and business acquaintances. More

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First- Class Customer Service In Every Way Without a doubt the best experience I have ever had at a dealership. FIRST CLASS CUSTOMER SERVICE. Working with these guys was not a typical experienc Without a doubt the best experience I have ever had at a dealership. FIRST CLASS CUSTOMER SERVICE. Working with these guys was not a typical experience for me. I have worked at a dealership before and have shopped at multiple dealerships in the past. You typically get the "good-cop-bad-cop" routine from the salesperson and their manager. That was not the case for me. Victor Ramirez started the process of us looking at the car by sending me a PERSONALIZED video of him showcasing the vehicle. I have never had anyone do that for me before. It was so first-class and made me feel important, not just another number. I came in to test drive the vehicle and got ZERO pressure to make a decision that moment if I was going to buy the car or not. They let me go at my pace. The next time I went in to talk money, I got to meet Nick Poole, who's by far the nicest sales manager at a dealership I have EVER dealt with. I was not the easiest customer to deal with because I have been burned in the past, but Nick was patient and not pushy at all. When I went to get one final test drive in, John Griffin took care of us. He was helping to wrap things up and he helped close the deal. I had to come late because of work and he and Nick stayed at the dealership until 11:30 pm for me! I had to negotiate my trade with Nick a little bit, but we worked it out in the end, and if that's as bad as it gets, I'm cool with that. Overall, the service was awesome, and I don't ever want to have to deal with anyone else. First-Class Customer Service. More

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