Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda

Nick Mudd

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
71 Reviews

Industry Experience

3 yrs

4.6

71 Reviews

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71 Reviews of Nick Mudd

October 07, 2025

Dealership Rating
Employee Rating

The service was quick. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. More

by daronmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

September 21, 2025

Dealership Rating
Employee Rating

I love this dealership it's the best I've seen in my life people are great snacks great beverage great cleanest great and most of all service department great 10 out of 10 Bruce is the greatest I've been dea More

by Lavetia Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones

Sep 21, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

September 21, 2025

Dealership Rating
Employee Rating

I love this dealership it's the best I've seen in my life people are great snacks great beverage great cleanest great and most of all service department great 10 out of 10 Bruce is the greatest I've been dea More

by Lavetia Jones
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones

Sep 21, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

September 09, 2025

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Employee Rating

Very efficiently run. I appreciate they took my time in consideration. Everyone was very friendly. More

by cindys1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba, Zoe DeRose

Sep 09, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

September 05, 2025

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Employee Rating

They were professional and took care of my car’s issues right there. I would recommend them to others. More

by michaelr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Zoe DeRose , Quintin Neal

Sep 05, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

September 01, 2025

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Employee Rating

The service & gratitude I received (especially from Nick) was worth while. I was greeted very warmly, well updated, & all my concerns & questions were answered. I also was able to get in & out faster than More

by A A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

Sep 01, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

August 28, 2025

Dealership Rating
Employee Rating

I found theBruce to be very professional and felt I was not being talked down to as a woman … however when I paid she was very abrupt, and very unfriendly… just flat answers ,not trying to be thankful for More

by DSCHIM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Dylan Rueth

Aug 28, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case, and we’d love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

August 24, 2025

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Employee Rating

It is good, it is great, it is great and also good at the same time More

by ZIGGYJOSH16
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick , Quintin Neal

Aug 24, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

August 22, 2025

Dealership Rating
Employee Rating

The process of finding the right model, negotiating trade in value and new car price were all straightforward. Delivery time was time consuming (it always is) but the process was well structured. More

by 777KAYAK
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Aug 22, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

August 17, 2025

Dealership Rating
Employee Rating

I had a great experience at the Mazda dealership. The staff were very professional, and the service was excellent. I really liked it there and would highly recommend them. More

by Milan Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Zoe DeRose , Quintin Neal

Aug 17, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

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