Nick Jubie | Page 33

This was my first servicing as this location and I’ll never be back. When I arrived and got out of my truck, it felt like all of the service advisors were talking about me before I walked up-super awkwar never be back. When I arrived and got out of my truck, it felt like all of the service advisors were talking about me before I walked up-super awkward. There were also mask signs up asking customers to wear them, but two of the service advisors sitting there were not. Really confusing why that’s a customer requirement then. Sat around for 1.5 hours for an oil change and then got told there needed to be repairs made to my truck. The service advisor stapled the estimates of these repairs and then sent me to the cashiers desk. I then asked the cashier how I was to schedule an appointment to get this lengthy list of items taken care of and she said she didn’t know. How is that possible?! I was then told I could call in to make another appointment to get it taken care of when the service advisor came back with my keys. They never provided any detail of the severity of my issues-which made me nervous about driving my truck. I was then pushed out the doors as it was close to closing time. I haven’t had this terrible of an experience before at a dealer. As I now have issues and didn’t plan to come back, I called another local dealer and found out this dealer was planning on charging me $500 more to do the same exact work and they also told me the information about the recall I was provided at this location was incorrect. I won’t be returning. More

by Fieksocir Verified Customer Verified Customer

Report | Print

I brought my new vehicle in for a chip repair on my windshield. The service team was awesome. They set me up with a loaner, and when there was a delay in the repair (no fault of theirs) they let me kee windshield. The service team was awesome. They set me up with a loaner, and when there was a delay in the repair (no fault of theirs) they let me keep the loaner for those extra days. The cost of the repair was much less than I expected. Overall, I had a great first time experience with the service department. More

by SUZIE.GEISTER Verified Customer Verified Customer

Report | Print

Everyone is always smiling- happy and very helpful no matter how much you need. Friendly to all, go out of their way to make sure all needs are met. matter how much you need. Friendly to all, go out of their way to make sure all needs are met. More

by SORENSEN.DENISE Verified Customer Verified Customer

Report | Print

Great service, very helpful people, and took care of my truck in a great timely matter. The service agent on the phone was very polite and informed. Also those that worked on my truck did a real thurl job. truck in a great timely matter. The service agent on the phone was very polite and informed. Also those that worked on my truck did a real thurl job. Thank you all. More

by dice3113 Verified Customer Verified Customer

Report | Print

I am only the 2nd owner of a 2005 vehicle. I brought it in for an oil change. I had no idea until I picked it up that they would use regular oil. I have always used a synthetic blend. Very disappointed tha in for an oil change. I had no idea until I picked it up that they would use regular oil. I have always used a synthetic blend. Very disappointed that they did not ask. Also I asked them to inform me what they might notice about an oil leak but when I came to pick up at scheduled time no one was prepared to answer my question. They just quickly brought me to counter to pay. Only information offered was that my tires needed attention. The tires are only 2 1/2 yrs old with less than 21,000 miles on them. More

by Kath3 Verified Customer Verified Customer

Report | Print

Excellent customer service. Great win-win alternatives. Delivered on commitments made. Luther Chev is the only dealership that I will bring car for maintenance since they set the Service standard. Thanks Delivered on commitments made. Luther Chev is the only dealership that I will bring car for maintenance since they set the Service standard. Thanks! More

by BGD Verified Customer Verified Customer

Report | Print

Got me in right away for an oil change and tire rotation. Said it would take about an hour and they were right on. Good job! Said it would take about an hour and they were right on. Good job! More

by briansavedbygrace Verified Customer Verified Customer

Report | Print

The contactless service is the best thing ever. My Yukon was picked up, serviced, and dropped back off! This will keep me a Luther GMC customer for my next vehicle. was picked up, serviced, and dropped back off! This will keep me a Luther GMC customer for my next vehicle. More

by Blairbuth Verified Customer Verified Customer

Report | Print

Nick was awesome to deal with even though we ran into a few issues everything was still good. They stand behind their work as well. few issues everything was still good. They stand behind their work as well. More

by ADAM Verified Customer Verified Customer

Report | Print

Marti has the warmest customer service of anyone I’ve seen! The Hudson Chev team did an exemplary job on my vehicle! Thank you Hudson Chev! You never disappoint! seen! The Hudson Chev team did an exemplary job on my vehicle! Thank you Hudson Chev! You never disappoint! More

by mackenzie_mcmahon Verified Customer Verified Customer

Report | Print