Nick Covina sat down with me when I arrived for my
service appointment and he explained in detail what would be done to my MDX for service code A16. After the work was done, Nick went through the work
service appointment and he explained in detail what would be done to my MDX for service code A16. After the work was done, Nick went through the work, inspection and future work that will need to be done on the car. The total time of service was less than two hours, which I appreciated very much.
More
by JSA779
Verified Customer
Verified Customer
Jan 19, 2022 -
Jackson Acura responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!
Customer Service Advisors always provide an outstanding
customer service experience. I brought my car in recently for service without an appointment; they were very accommodating and serviced my car with m
customer service experience. I brought my car in recently for service without an appointment; they were very accommodating and serviced my car with minimal wait time. Thank you for always going the extra mile.
More
by tcrisp2107
Jan 19, 2022 -
Jackson Acura responded
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and the team, and we look forward to working with you again.
The Service Team always takes care of things I don't even
notice about the car. We love having a team of people who can inspect AND repair the car. They always follow up with a phone call to discuss prices
notice about the car. We love having a team of people who can inspect AND repair the car. They always follow up with a phone call to discuss prices and get approval for whatever work is recommended. It's one less thing I have to worry about and I love knowing my car is safe when I hit the road. Thank you Nick & Team!
More
by susantucker06
Jan 19, 2022 -
Jackson Acura responded
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and the team, and we look forward to working with you again.
Nick does a great job diagnosing any service issues and
making sure they are fixed properly. I very much appreciate his years of service and his knowledge.
making sure they are fixed properly. I very much appreciate his years of service and his knowledge.
More
by Dmcmackin7
Verified Customer
Verified Customer
Other Employees Tagged:
Radith Bernal
Jan 19, 2022 -
Jackson Acura responded
We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Not much happy with the Courtesy of the staff. Not polite
and convincing talk . did not show interest to Update the software in the car.
and convincing talk . did not show interest to Update the software in the car.
More
by SuRaj357
Verified Customer
Verified Customer
Jan 10, 2022 -
Jackson Acura responded
Here at Jackson Acura, we are committed to providing a pleasant experience, and that always starts with great customer service. We would appreciate the opportunity to make things right, please contact us at your convenience.
Jan 10, 2022 -
SuRaj357 responded
HI, Thanks for the response.
I will come & visit for my next service.
Prompt friendly service by all. Nick Covino makes it easy
and is very accommodating. We love Jackson Acura!
and is very accommodating. We love Jackson Acura!
More
by tnassisi
Verified Customer
Verified Customer
Jan 10, 2022 -
Jackson Acura responded
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.
Service was fast and Nick Covino was excellent. The
recommended work was not out of the ordinary.
recommended work was not out of the ordinary.
More
by prossello
Verified Customer
Verified Customer
Jan 10, 2022 -
Jackson Acura responded
Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again!
Excellent service. Great communication. Courteous,
punctual, nice waiting area. Great staff. Frequently provide loaner car if availabile.
punctual, nice waiting area. Great staff. Frequently provide loaner car if availabile.
More
by Abhi
Verified Customer
Verified Customer
Jan 07, 2022 -
Jackson Acura responded
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.
We always appreciate the great service we get from Nick.
He is the best. Thanks.
He is the best. Thanks.
More
by dhailey
Verified Customer
Verified Customer
Jan 07, 2022 -
Jackson Acura responded
It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!
Once again, it was a pleasure doing business with the
Jackson Acura Service Dept. I will keep coming back because of the profession service provided. I love the honesty. If something does not need to be
Jackson Acura Service Dept. I will keep coming back because of the profession service provided. I love the honesty. If something does not need to be done, they tell me. Thank you, Nick Covino!
More
by Diana
Jan 06, 2022 -
Jackson Acura responded
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and the team, and we look forward to working with you again.