Nick Chapman

Excellent service the best in baltimore,service reps are very professional and tend to your needs as for your vehicle. xcellent service the best in Baltimore very professional and tend to your needs as for your vehicle. xcellent service the best in Baltimore More

by ktodd0131 Verified Customer Verified Customer

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The service was amazing! Everyone was so friendly and kind! The waiting room is comfortable and service was quick! Everyone was so friendly and kind! The waiting room is comfortable and service was quick! More

by terry.gover Verified Customer Verified Customer

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went there to purchase what would have been our fourth purchase from Koon’s but no customer loyalty and to prove that I purchased a new suburban from another dealer with same sticker price for thousands l purchase from Koon’s but no customer loyalty and to prove that I purchased a new suburban from another dealer with same sticker price for thousands less and the dealer was pulling vehicle from another dealer and it had a Koons’ tag on it. It was one of the vehicles I was negotiating with Koons but they couldn’t get price where we needed to be. With that said Koon’s service department is excellent and I would highly recommend their service department. More

by sjtaylorson Verified Customer Verified Customer

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Everything went very good. No complaints.. they took me on time, and finished earlier than usual. No complaints.. they took me on time, and finished earlier than usual. More

by lmmchase Verified Customer Verified Customer

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Prompt efficient service. They scheduled us quickly, effectively diagnosed the issue, and repaired the problem the same day. They scheduled us quickly, effectively diagnosed the issue, and repaired the problem the same day. More

by jsnappjr Verified Customer Verified Customer

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Took me on time and I was in and out in no time. They explain what services they did. They explain what services they did. More

by dburn1011 Verified Customer Verified Customer

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I arrived and was greeted in minutes and was out the door to work in under 15 minutes. Received a text that my car was finished and ready for pickup. What a great service and quick. I will be back to work in under 15 minutes. Received a text that my car was finished and ready for pickup. What a great service and quick. I will be back More

by rde9692 Verified Customer Verified Customer

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is very nice kind of a rotating door on personel but there standards i can see are pretty good. Only issue is getting the final thaought on if a warentee issue or not. takes a bit so have to sit and wai there standards i can see are pretty good. Only issue is getting the final thaought on if a warentee issue or not. takes a bit so have to sit and wait till we can get a car or plan on money to pay. More

by samuel.p.greenfield Verified Customer Verified Customer

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Good service. Good people. All around a good experience getting my oil changed. Thank you. Good people. All around a good experience getting my oil changed. Thank you. More

by austinheid Verified Customer Verified Customer

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Everything was great. I have had an issue with my shift to park and when I called Nick knew exactly what was wrong and he was able to get me in fast, two other problems ca I have had an issue with my shift to park and when I called Nick knew exactly what was wrong and he was able to get me in fast, two other problems came up on my vehicle and that was a dressed and they fixed everything in a few days. Nick was super sweet and he kept me updated daily on my car. The only problem was my USB was not work when I got my car back, so I had to bring it in again, but Nick got me out of there in no time. I would just have the mechanic double check things before giving them back because this is the second time after something was fixed it had to come back in because the person forgot to do something. last time I had to have my car towed from PA (where I live) back to Koons. More

by littleinsley Verified Customer Verified Customer

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