Nic Botusan | Page 11

Top notch service and professionalism The sales process and financing process were exceptional! We were welcomed from the time we arrived by Trent and throughout the process by all individ The sales process and financing process were exceptional! We were welcomed from the time we arrived by Trent and throughout the process by all individuals in sales, management, service and finance. The pricing and presentation was straightforward and professional. Arturo, the finance manager was very personal, trustworthy and gave great advice. Donald and Nic were gracious to expedite the delivery of our 350 GLE, so we could get out the door and to a family event. We are excited to have a dealership so close to our home in The Woodlands. More

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Awsome! From sales, to finance department, to product concierge, Friendly, good customer service, make you feel like family. Customer lounge is relaxing! I Highly them. concierge, Friendly, good customer service, make you feel like family. Customer lounge is relaxing! I Highly them. More

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Excellent Customer Service! I purchased a new car and received great customer service from the sales advisor, finance department and product concierge. Their service department I purchased a new car and received great customer service from the sales advisor, finance department and product concierge. Their service department also provides great customer service. My sales advisor, Sammy Mourtada is highly professional and knowledgeable. More

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Two words sums up Marcos Morales and that is Outstanding Service! I highly recommend Marcos and MB THE WOODLANDS! My new favorite dealer hands down. Service! I highly recommend Marcos and MB THE WOODLANDS! My new favorite dealer hands down. More

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Rosario Fernandez is awesome. Special thanks to Nick Botusan also for helping get the price right! Great Dealership and a great selection of cars they also took great care of the kids Botusan also for helping get the price right! Great Dealership and a great selection of cars they also took great care of the kids More

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Erich Beasley is the best! I have just finalized the purchase on my 5th vehicle from him an A220. His amazing knowledge of all things Mercedes keeps me coming back purchase on my 5th vehicle from him an A220. His amazing knowledge of all things Mercedes keeps me coming back More

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Provided a pleasant and satisfying car buying experience I must say that I was very impressed by the knowledge, courtesy, and professionalism of everyone I worked with at MB of the Woodlands. I appreciated t I must say that I was very impressed by the knowledge, courtesy, and professionalism of everyone I worked with at MB of the Woodlands. I appreciated the prompt initial response from my inquiries and followup emails from Marcos, who went above and beyond to inform me of all the options available to me and to make sure all my questions were answered to my own satisfaction. His personalized emailed video clips were a nice touch to hold my interest without feeling pressured into finding the perfect vehicle for me. Before my email exchanges with Marcos, I was content to shop for a previously owned vehicle at non-MB dealerships. But I realized from his advice to always purchase a luxury brand like MB, preferably certified, from a Mercedes Benz dealer, that many of the cars that cannot meet the criteria to be certified, end up at non-Mercedes dealerships. Moreover, I greatly appreciated his explanation that CPO is a rigorous process which allows MB USA to extend the warranty one more year with unlimited miles. Once I arrived at the dealership, I felt welcomed and that my time was respected, since the process of test driving the vehicle, initiating my credit application, assessing my trade-in, completing the purchase agreement paperwork, evaluating available additional coverage and warranties, and completion of financing was all done in less than 3 hours, which was a welcome change from the all-day experiences I've had in the past elsewhere. I feel very fortunate that I did not make the mistake of purchasing anywhere else! Thanks so much! More

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BEST MB Dealership EVER!!!!! What an amazing experience! The entire team made it completely worth our drive from Beaumont. We won't shop for our next MB anywhere else!!!! Manny What an amazing experience! The entire team made it completely worth our drive from Beaumont. We won't shop for our next MB anywhere else!!!! Manny was exceptional - he was highly responsive via emails/texts/phone calls prior to our visit. He even had our CPO vehicle detailed and ready for us when we arrived. Nic and Arturo rounded out this outstanding team - answering all of our questions and delivering a great rate for our loan. What a class act! Thank you for all of your help this evening getting us in and out the door so quickly. More

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Outstanding Experience This is the second vehicle that we have leased at Mercedes-Benz of The Woodlands. The Sales Staff, Service Department, Parts Department, Finance Depa This is the second vehicle that we have leased at Mercedes-Benz of The Woodlands. The Sales Staff, Service Department, Parts Department, Finance Department and the entire Management team have always been outstanding in any and all interactions. There is a culture at this store that is the target for many but seldom is it attained. We have worked with Marcos Morales, Sales Client Advisor, in the past. He has always been exceptional. Because of the excellent experience that we enjoyed with Marcos in terms of Sales, follow-up and on going communications, we scheduled our appointment for our second car with Marcos once again. However, due to the birth of his daughter, he was unable to make the appointment. Marcos was thoughtful enough to make arrangements for us to work with another Sales Client Advisor, Sammy Mourtada. Cannot say enough about how professional, courteous, knowledgeable, and in general, how much of a pleasure it was to work with Sammy. Such a Gentleman. We had the pleasure of working with Arturo Gutierrez, as our Finance Manger, for the second time. He is easy to work with, genuine, authentic and brings an ease in his approach that makes the finance process a breeze. This gentleman, is the guy you want to work with in making your financial arrangements. Our lease turn-in was evaluated by Nick Botusan. Once again, professional, polished, personable, sincere, a gentleman who clearly had our best interest at heart. If you are in the market for a new Mercedees-Benz, there is no better experience in the Houston area. More

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New Mercedes Buyer Kriss Arbury and the team made the buying experience a pleasure. He responded to my early questions with patience and speed. I dropped a deposit and f Kriss Arbury and the team made the buying experience a pleasure. He responded to my early questions with patience and speed. I dropped a deposit and flew up to get the car and they had someone meet me at the airport. Michael Lilley and Nick Botusan were extremely accommodating and the one issue we had was a crack in the windscreen which Nick offered to replace on the spot or refund me for as I had a 1000 mile drive home and wanted to get started. Even that was a pleasurable experience as they made the whole process easy and with no pressure whatsoever, at any time. Usually the finance guy is trying to pressure you into an upsell but Arturo Gutierrez was awesome. He'd sent me data before leaving and then walked me thought he whole process with calm and easy to understand explanations and absolutely no negativity when I turned some offers down. David Gonzales walked me though the cars controls and answered even the dumbest questions with grace. There was never any pressure and I enjoyed it so much that put of 19 car purchases over the last thirty years this is the one dealer I actually plan on returning to. Particularly for cars for my daughters and this cars replacement in a few years. These guys are brilliant. Thanks to Arturo, Kriss, David, Nick and the team over there. I had such a good time I took the long way home and didn't get out of the car for the first four and a half hours. Back roads and a great time! More

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