Neil He

Wasting the customers time is a sin. Wasting the customers time on their only day off is even worse. Gaudy Honda lets you book service appointments via their website and that's exactly Wasting the customers time on their only day off is even worse. Gaudy Honda lets you book service appointments via their website and that's exactly what I did. I arrived 30 minutes early and patiently waited for a Service Rep to get me checked in etc. for a basic oil change. She proceeded to tell me she would not be able to get me checked in for 3 hours. 3 HOURS. I was at the dealership ON TIME, with an APPOINTMENT and I was told they overbooked. Overbooking is one thing, if it takes 3 hours just to check someone in for a BASIC OIL CHANGE you clearly do not know how to run a service department and should try another field for work. Is Gaudy going to pay for the gas it took for me to drive over? no. Is Gaudy going to compensate me for wasting the time it took to get there, to wait to be seen, and then leave me with nothing? no. I wasn't about to leave the car there just for them to tell me they could need to keep it overnight for a BASIC OIL CHANGE which is supposed to be covered under their own service agreement. I had other things to do on my only day off, and I wasn't going to risk it especially when they clearly cant handle the basics of scheduling management. So, in conclusion if you want to waste your ENTIRE day waiting to be seen for a BASIC OIL CHANGE let alone anything more complex, Gaudy Honda is the place to go! More

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I came here nervous at first, but Alfonso and the team helped me get comfortable. They were so nice, understanding, and helpful when it came to talking about deals! Really recommend this Honda and this te helped me get comfortable. They were so nice, understanding, and helpful when it came to talking about deals! Really recommend this Honda and this team :) More

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I drove in for my easy service for tire rotation and oil change. I accidentally made an appointment at a different location, but I was still helped. Adam was very friendly and would check on me while I wait change. I accidentally made an appointment at a different location, but I was still helped. Adam was very friendly and would check on me while I waited. Neil provided me with great customer service. I’ll be back for my services. More

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Neil was very helpful with not just the service I had an appointment for but also future services that my vehicle will need. appointment for but also future services that my vehicle will need. More

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I always have a great experience here, Neil is the best very helpful and kind very helpful and kind More

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Good service, good staff, comfortable waiting room, friendly service staff, I like to get my car repaired here friendly service staff, I like to get my car repaired here More

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Everything was fine. The service was completed as described by my service advisor, Neil He. The service was completed as described by my service advisor, Neil He. More

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Sader and his team, including Leo and Manager always GIVE ME 120%❗️❗️ THEY are professional, nice, quick and love to keep me updated on my cars condition in the sevice shop...thank u sade and THANK U GOUDY H ME 120%❗️❗️ THEY are professional, nice, quick and love to keep me updated on my cars condition in the sevice shop...thank u sade and THANK U GOUDY HONDA❗️❗️❗️💋💋💋💋 More

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This dealer gives excellent service , they make you comfortable with your car, great experience thanks. comfortable with your car, great experience thanks. More

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