The service department is excellent, I like the one on
one service. 5 star service!
one service. 5 star service!
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by DEBNISLEY
Verified Customer
Verified Customer
Service Price Transparency
Very through, quick service, keeps customer well
informed, not pushy when it comes to additional services, friendly, great environment to wait in
informed, not pushy when it comes to additional services, friendly, great environment to wait in
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by KIM.FULLEN
Verified Customer
Verified Customer
Service Price Transparency
The person who described what our car needed was very
clear. He had to come back several times but it all worked out.
clear. He had to come back several times but it all worked out.
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by KARIANS
Verified Customer
Verified Customer
Aug 29, 2025 -
Germain Lexus of Easton responded
We are happy to hear everything got worked out—the Germain Lexus of Easton team is here if you need anything else!
kind people and beautiful place for a service.
service is quick and professional, keep everything transparent
service is quick and professional, keep everything transparent
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by jason liu
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2025 -
Germain Lexus of Easton responded
Hi Jason! It's great to hear from you—thank you for choosing the Germain Lexus of Easton team and sharing your experience. We look forward to your next visit! Safe travels!
Great service department!
Fixed my car problem in a timely manner. Offered me a car while waiting but I just relaxed in their very comfortable waiting room.
Fixed my car problem in a timely manner. Offered me a car while waiting but I just relaxed in their very comfortable waiting room.
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by Becky
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2025 -
Germain Lexus of Easton responded
Thank you for the wonderful review, Becky! We appreciate your business and we appreciate you being a Germain Lexus of Easton customer. See you next time!
Work done on my rx was satisfactory.
Exit experience: No explanation as to probable cause and what conditions might have caused this incident.
Exit experience: No explanation as to probable cause and what conditions might have caused this incident.
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by Josephgcoh
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Germain Lexus of Easton responded
I'm glad to hear the work on your vehicle was satisfactory, but I apologize for any lack of communication regarding the cause and conditions of the incident. We strive to provide thorough explanations and ensure our customers are well-informed. If you have further questions or need clarification, please feel free to reach out. Thank you, Grant Garrison - Service Manager - (614) 383-4177
Staff were professional, friendly, and helpful.
The service writer was prompt, answered my questions on both ends of the car servicing. The waiting area was clean, comfortable, and asthecally pleas
The service writer was prompt, answered my questions on both ends of the car servicing. The waiting area was clean, comfortable, and asthecally pleasant. Snacks and drinks were freely available to all. An A+ experience for me.
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by CCPURDIE2007
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2025 -
Germain Lexus of Easton responded
We're happy to hear that our team made your visit so positive from start to finish. Thank you for choosing Germain Lexus of Easton and for sharing your experience. We look forward to serving you again!
My sales/service rep is outstanding!
Talked me through what was needed now and future; made the process quick! Loaner car was available and the process was fast. Looking to purchase anot
Talked me through what was needed now and future; made the process quick! Loaner car was available and the process was fast. Looking to purchase another Lexus; wouldn’t dream of buying a different brand!
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by JENNEROSS11
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2025 -
Germain Lexus of Easton responded
Thank you for sharing your feedback about your sales/service representative! We wish you many safe, happy miles ahead, and we look forward to welcoming you back to Germain Lexus of Easton Sales & Service when you're ready for your next Lexus!
Kevin does a great job.
Attentive to all our needs. Very professional. Dealership is a great facility
Attentive to all our needs. Very professional. Dealership is a great facility
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by GUY_COLE
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2025 -
Germain Lexus of Easton responded
We're thrilled to hear that Kevin provided attentive and professional service! Thank you for choosing Germain Lexus of Easton and sharing your positive feedback!
Excellent customer service from the time I arrived.
Keep up the good work. Stephan R. Douglas , CEO Douglas & Associates Realty .douglasandassociatesrealty.com
Keep up the good work. Stephan R. Douglas , CEO Douglas & Associates Realty .douglasandassociatesrealty.com
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by srdrealtor
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Germain Lexus of Easton responded
Thank you, Stephan! We appreciate your confidence in our team! We look forward to seeing you again at Germain Lexus of Easton.