Check out Nathan Heimerl's reviews on DealerRater

August 12, 2023

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Employee Rating

I bought my truck new in December Sherri was excellent but at 7500 miles I got a bulge in tire so they made me pay for new tire should be warranty its a 400.00 tire now I have another tire bulging spend 6 but at 7500 miles I got a bulge in tire so they made me pay for new tire should be warranty its a 400.00 tire now I have another tire bulging spend 65000. On truck and 2 new tires under 10000 miles this is third truck from heifer I may have to deal with another dealer ship I guess once sale is made customer is on its own for service issues More

by EARTHTONE520

Verified Customer

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Service Time

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Recommend Dealer

No

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Aug 14, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 10, 2023

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Always neat and clean and employees are very competent and friendly. Have never had a bad experience. and friendly. Have never had a bad experience. More

by CAROY4

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Matthew Myszka, Karissa Rohde, Service Team

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Aug 14, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 31, 2023

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Just so you know, I use Heiser for a reason and Nathan as my service rep. You have always provided me with great service. my service rep. You have always provided me with great service. More

by LEESON1945

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Aug 01, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 31, 2023

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All good, thank you always excellent service and always easy to schedule an appointment and always offered a shuttle easy to schedule an appointment and always offered a shuttle More

by Buick envision

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Aug 01, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2023

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Great dealer. Work done fast. Makes you feel like family. Clean with nice waiting area. Work done fast. Makes you feel like family. Clean with nice waiting area. More

by PKENSANDY

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Karissa Rohde

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Aug 01, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 15, 2023

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Really like their selection of vehicles and the associates are really helpful and friendly staff associates are really helpful and friendly staff More

by 1o1Adam

Verified Customer

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Recommend Dealer

Yes

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Jul 17, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 11, 2023

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Employee Rating

Outstanding service and kep me informed on the steps on my vehicle felt very confident on the service that was done. my vehicle felt very confident on the service that was done. More

by FRESHINSPIRATIONTRAVTRANS

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Karissa Rohde

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Jul 17, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 11, 2023

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Employee Rating

Service performed as requested. Waiting time was 15 minutes and Car was washed . Billing was accurate. Waiting time was 15 minutes and Car was washed . Billing was accurate. More

by RANDY59

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Myszka, Karissa Rohde, Service Team

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Jul 17, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 09, 2023

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Employee Rating

What is very professional and was treated very well and everything was done on schedule and plan on using your services again everything was done on schedule and plan on using your services again More

by GROEHRIG44

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Karissa Rohde, Service Team

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Jul 10, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 08, 2023

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Employee Rating

Horrible I went in with a car horn working when my service was complete, car horn wasn't working. Management was rude and mt experience was the worst I've ever experienced in 5 plus years of bringing service was complete, car horn wasn't working. Management was rude and mt experience was the worst I've ever experienced in 5 plus years of bringing my vehicle there. More

by GHSWRESTLER171

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Maureen Calmes, Samantha Calmes, Gary Marcouiller, Matthew Myszka, Rafael (Rafy) Rivera, Karissa Rohde, Mike Ronson, Service Team

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Jul 10, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

Nathan Heimerl | Page 18

Service Manager

Heiser Chevrolet of West Bend

457 Reviews of Nathan Heimerl

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