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Nathan Heimerl
Nathan Heimerl at Heiser Chevrolet of West Bend

Nathan Heimerl | Page 16

Service Manager

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

Contact Me
4.4
457 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs, 10 mos

4.4

457 Reviews

Write a Review

457 Reviews of Nathan Heimerl

September 15, 2023

Dealership Rating
Employee Rating

I bought a new handicap vehicle Disappointed that oil changes won’t be Covered after the first one. This is my first Time with a Chevy and Heiser More

by Janemfellenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 15, 2023

Dealership Rating
Employee Rating

Good service and helpful to work with. Always have had good results with the service. More

by Jwtrott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Marcouiller, Karissa Rohde, Bryan Schultz, Sherri Konek

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Sep 15, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 14, 2023

Dealership Rating
Employee Rating

Sherry was great to work with. Heiser went out of their way to find vehicle with options I was looking for. Service department seems vary knowledgeable of my pickup truck. Thanks More

by warrenseibel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Leigh Mattilla , Maria Fuller, Sherry Konek, Gary Marcouiller, Rafael (Rafy) Rivera

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Sep 15, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 14, 2023

Dealership Rating
Employee Rating

Updates on vehicle are not provided. Customer needs to call for information. Phone systems often "not working right" with 2-3 transfers of call to get to service representative who can p More

by KMSERWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Myszka, Karissa Rohde, Service Team

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Sep 15, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

September 13, 2023

Dealership Rating
Employee Rating

Friendly people to work with and not pushy, would recommend them to whomever, kind and corporate. More

by RODNEY698003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 15, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 12, 2023

Dealership Rating
Employee Rating

Thank you for your kind and gracious assistance both in the waiting room and in the oil change. More

by RUSSMILLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karissa Rohde

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Sep 15, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 11, 2023

Dealership Rating
Employee Rating

Very happy I was treated very well. Very professional people would do business with them anytime I could not say enough about the service More

by dichampeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karissa Rohde, Bryan Schultz, Service Team

Report | Print
Sep 11, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 11, 2023

Dealership Rating
Employee Rating

Very informative and personable! His communication was great and very easy to work with through the service process More

by Jp.steinhaus46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 11, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 10, 2023

Dealership Rating
Employee Rating

Awesome service, informative employees, highly-qualified, competent mechanics, with reasonable prices. I would give an overall rating of OUTSTANDING! More

by Ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 11, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 07, 2023

Dealership Rating
Employee Rating

The service performed was their usual efficient and prompt work. The only issue was that I needed an oil change and I would've had to wait three weeks for Hieser to do it. I had it changed in Madison s More

by fbgrebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karissa Rohde, Service Team

Report | Print
Sep 11, 2023

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We apologize for the wait and we look forward to your next visit.

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