Nate Taylor

I wanted to write a positive review for this dealership, but my experience just doesn't warrant one. My wife and I spent 3.5 hours to make a cash purchase of a used car at this dealer. The first 45 minute but my experience just doesn't warrant one. My wife and I spent 3.5 hours to make a cash purchase of a used car at this dealer. The first 45 minutes were spent with the sales person and seemed like a reasonable amount of time. The next 2 hours and 45 minutes were spent mostly waiting with only 30 minutes spent with the sales manager and the final paper processing person. To be made to wait this amount of time for a cash purchase is really unacceptable. No reasons for the wait were given. No apologies. Not a good customer experience. We had purchased a new Toyota from a different dealer a couple years prior and that cash sale took 90 minutes total. There is something wrong with Royal Moore's process. Also, this dealer adds a theft mitigation product to each car it sells. It is explained by the sales person, but it isn't revealed that it adds an additional $398 to the price of the car until the final paperwork. This boarders on being "shady". If the customer didn't ask for this feature, then they should have the option to decline. We did not have this option. The final paper processor said we should have negotiated it when the final numbers were presented. It was presented quickly and didn't register at the time, so to put that back on the customer is a bit weak. Future buyers beware that you can negotiate the cost of this feature, but do it before agreeing to the final price. Our vehicle, a certified Subaru, is great. The over drawn process and the feeling that we were taken advantage of by the management makes us recommend you look at other dealers for a better experience. More

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Andre was friendly, honest andmade me very comfortable with my purchase. He knows his subaru cars very well. The experience was great that's why I'm a repeat customer. Nate was awesome he got me a ver with my purchase. He knows his subaru cars very well. The experience was great that's why I'm a repeat customer. Nate was awesome he got me a very fair and reasonable deal. We'll done guys... we'll done! More

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This Dealership is the nicest we’ve ever been to! They treated us so well. Kyle went above and beyond to make sure we got the car that we really wanted. We love it! Anyone would be lucky to get Kyle They treated us so well. Kyle went above and beyond to make sure we got the car that we really wanted. We love it! Anyone would be lucky to get Kyle’s help when purchasing a vehicle. More

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Kyle is one of the best sales professionals that I have worked with in my life. Highly recommend! I had great stress-free experience here at Royal Moore Subaru. Believe me, if you are planning for a Subaru worked with in my life. Highly recommend! I had great stress-free experience here at Royal Moore Subaru. Believe me, if you are planning for a Subaru, here is your best choice for a car with great value! More

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Henry made the process so stress-free and easy they gave me more than my trade was definitely worth and a crap ton off the car. Nate Taylor is an awesome manager. I’m so thankful for Royal moore Subaru to g me more than my trade was definitely worth and a crap ton off the car. Nate Taylor is an awesome manager. I’m so thankful for Royal moore Subaru to get me into a brand new car that I never thought I’d be in. More

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Henry was so great! Made it so fun and easy to buy a new car! They also got me a really great deal! Made it so fun and easy to buy a new car! They also got me a really great deal! More

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Anthony and Jeremy (as well as the manager) provided such a smooth and welcoming experience start to finish trading in my wife's car! Several other Subaru dealers between my home and Royal Moore (and dealt w a smooth and welcoming experience start to finish trading in my wife's car! Several other Subaru dealers between my home and Royal Moore (and dealt with other dealers) When I am ready to trade in my car in a few years, let's just say I will be back. I look forward to doing business with them again. Thank you! More

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Great experience, no pressure no hassel, Definitely will be a repeat customer in the years to come be a repeat customer in the years to come More

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Great experience! I Love Royal Moore and all staff and associates. I will be back! I Love Royal Moore and all staff and associates. I will be back! More

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They helped us get into a great car without a lot of upsells or double talk. Very easy to work with and appreciated all the effort to get us the best deal. Thank you Henry and Royal Moore! upsells or double talk. Very easy to work with and appreciated all the effort to get us the best deal. Thank you Henry and Royal Moore! More

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