Nana Hagan

Poor sales practices. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We purchased a pre-owned x5 last year. We were lied to on a number of items regarding the vehicle condition and services performed prior to pickup. We paid extra to have the vehicle cleaned and sealed - wasn't done. They told us it was but could not provide proof from the 3rd party they said performed the service - no invoice, no warranty, nothing. They finally admitted it was not done. We had to fight to get refunded for the charge. We were also told the vehicle was a dealer loaner and well maintained. We later learned it was not a loaner, that it was owned by another customer, who bent all 4 tire rims. They told us the car would be fully inspected, updated on service maintenance, and cleaned prior to deliver. None of that was done. The car was filthy when we picked it up. The sales person didn't bother to show up for our pickup appt, the person who they had show us how to use the vehicle was more interested in looking at his phone, and also told us if we had any questions to call the BMW Shrewsbury location instead of their own dealership!!! It took many many emails and phone calls to get our money back but nothing else was ever resolved. We had to make a special trip to the dealership to pickup the reimbursement check. Shady, dishonest practices, typical car sales stereotype is in play at this location. Do not buy here. We took our vehicle to the Shrewsbury dealership for service and were treated like royalty there! Wish we had bought a car there too. More

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Jack O. was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the sta was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the status of my ordered vehicle. More

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Tammy was excellent in helping us secure a good deal for the car! The entire process was effortless. the car! The entire process was effortless. More

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Honest, efficient and knowledgeable about all things BMW. Professional employees from General Managers to Sales Professionals. Professional employees from General Managers to Sales Professionals. More

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It was a great car buying experience, the staff was enthusiastic and professional. I will choose this place again when I change another car next year. enthusiastic and professional. I will choose this place again when I change another car next year. More

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My second purchase in 3 months from this dealership. My sales person Tammy is absolutely in rhythm with her cars, fluid in knowledge of the vehicles. Amr the finance wiz , made night time arrangements My sales person Tammy is absolutely in rhythm with her cars, fluid in knowledge of the vehicles. Amr the finance wiz , made night time arrangements for my specific requests by involving the team. From Moustafa, Nana, Zack in parts, the whole place runs on customer service. Look no further This is where to go and buy a car!!!!! More

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Darwin at Herb Chambers BMW Sudbury was awesome! So professional, knowledgeable and patient. He made my experience seamless and easy! Thank you Darwin and Herb Chambers BMW Sudbury! So professional, knowledgeable and patient. He made my experience seamless and easy! Thank you Darwin and Herb Chambers BMW Sudbury! More

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BMW Sudbury provided excellent service across the board. The sales team was knowledgeable, direct and fair throughout the entire purchase process. The sales team was knowledgeable, direct and fair throughout the entire purchase process. More

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Chelsie was great. .. very knowledgeable and always promptly answered questions. Working with her was a very positive experience. .. very knowledgeable and always promptly answered questions. Working with her was a very positive experience. More

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They made the process very easy and gave me a good deal based on public information of sale prices for my model. based on public information of sale prices for my model. More

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