Naim Qubrosi | Page 2

Charged me 900$ of labor for 3 hours of work and then refused to help or call back when I left a message for management. refused to help or call back when I left a message for management. More

by jasoncfusco Verified Customer Verified Customer

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Dealer was courteous and professional and very informative. Pointed out future service requirements and the reasons why the service is needed.. informative. Pointed out future service requirements and the reasons why the service is needed.. More

by accibstalbans Verified Customer Verified Customer

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I don't trust them. I suspect they got my 2022 car in for routine covered maintenance and then invented things that needed repair. They even tried to get me to do an ali I suspect they got my 2022 car in for routine covered maintenance and then invented things that needed repair. They even tried to get me to do an alignment when they aligned the same car a week ago. Next time I think I'll have them do the required maintenance, make a list of all the work they say needs to do be done, and take it for a second opinion with someone I trust. I see there are no other comment blocks, so I'll add that Naim, while dotting all his customer service i's and crossing his t's, seems to be the one pulling the wool over customers' eyes and being less than honest. He reminded me exacty of Nathan Shelley on Ted Lasso. He comes across as "only here to help," but is in reality fleecing customers and is dishonest and untrustworthy. More

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On May 6th, I had an appointment to take care of a recall issue on my 2023 Tacoma TRD. As usual, I entered the service bay and gave my keys to the service person. He took his video and checked the milag issue on my 2023 Tacoma TRD. As usual, I entered the service bay and gave my keys to the service person. He took his video and checked the milage. Then he asked me if I was going to wait for the truck to be done. I said yes and that I would be in the waiting room. Which by the way is what I always do. I was told that the appointment may take 2 hours because of it being snow tire removal season. I waited and watched other service representatives come in to tell customers that their vehicle was ready go. I’ve seen that every time I’ve been at Handy’s for service. Except not this time. During my time I was working on a building material order. After three hours of waiting, I went back into the service bay with the intent on asking about my truck. Both service agents were busy, so I went back inside to the waiting room. Thirty minutes later (now after 3.5 hour wait) I went back into the service bay to ask about the truck. The service agent that checked me in said that it had been finished for quite a while. As it turned out, a while had been an hour and a half. I asked why he had not come to tell me that the truck was ready. He said “I texted you.” Which meant that he was too lazy to walk 50 feet to the waiting room like the other service agents. Even after 3.5 hours! Do or don’t you have standards for customer service? It appears not. His actions were disrespectful and certainly blemished the reputation of the dealership. He ended our conversation with “have a nice day.” The day was already ruined. More

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Excellent customer service. I walked in with no appointment and they got me right in. I walked in with no appointment and they got me right in. More

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Dealt with a young salesman named Dan, very polite and professional. Was able to get me a rav4 lease with almost the same payment. Thanks Dan. professional. Was able to get me a rav4 lease with almost the same payment. Thanks Dan. More

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Have dealt with Handy Toyota for many years & have always been positively satisfied with service & personnel. been positively satisfied with service & personnel. More

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1st time here, didn't do as I asked. Great way to start. Never followed my requests. Great way to start. Never followed my requests. More

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My only concern is my service was to be an hour tops. It wasn’t finished for two and a half hours. Perhaps, they overbooked or a mechanic called in sick? The schedule for the day could calculate the leng It wasn’t finished for two and a half hours. Perhaps, they overbooked or a mechanic called in sick? The schedule for the day could calculate the length of time needed for each patron and not overbook. Other than the waiting, everything was fine. A coffee maker snd some magazines would help too. More

by sbeaumontsnyder Verified Customer Verified Customer

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My car was done when they bought it out from the garage and then had to wait 45 minutes for the bill and then had to wait 45 minutes for the bill More

by dchadtina Verified Customer Verified Customer

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