Mohammad Faruque
Mohammad Faruque at Delray Buick GMC

Mohammad Faruque | Page 6

Pre-Owned Sales Associate

Delray Buick GMC

2400 South Federal Highway
Delray Beach, FL 33483

Contact Me
5.0
60 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

8 yrs, 9 mos

Languages Spoken

Bengali Bengali

English English

5.0

60 Reviews

Write a Review

60 Reviews of Mohammad Faruque

September 12, 2023

Dealership Rating
Employee Rating

Jim was very helpful and walked me through they entire process. They entire team was easy yo deal with. More

by melesioesteban
Recommend Dealer
Yes
Sep 18, 2023

Delray Buick GMC responded

We're glad to know that Jim and the team at Delray Buick GMC were able to assist you throughout your visit. Thanks for sharing this positive feedback!

August 30, 2023

Dealership Rating
Employee Rating

Thank you to your salesforce, and staff was very professional and courteous was a very good experience. More

by billsfishinfools
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Sep 01, 2023

Delray Buick GMC responded

We're glad to know our team at Delray Buick GMC provided you with a professional and courteous experience. Thank you for your kind words!

August 29, 2023

Dealership Rating
Employee Rating

Mo was a very engaging person, and not a pushy salesman. He was a car guy, he and I talked about various cars, even though I was only interested in one. He allowed me to make decisions in my timing, had n More

by Craig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 31, 2023

Delray Buick GMC responded

Craig, we're delighted to know that Mo provided a pressure-free and timely experience at Delray Buick GMC. We hope you continue loving your new car! Thanks for the feedback.

July 18, 2023

Dealership Rating
Employee Rating

Mo was super helpful getting me set up with my first car! He was super patient walking me through everything, really knowledgeable about the different models, and helped me find exactly what I needed. More

by Zoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Magyar

Jul 21, 2023

Delray Buick GMC responded

Zoe, thank you for the kind words! We're glad that Mo provided such excellent service and helped you find the perfect car. Enjoy your new ride, and we hope to see you again at Delray Buick GMC in the future!

July 17, 2023

Dealership Rating
Employee Rating

We were graciously helped by Jim, Leon, & Greg. The dealership was welcoming and not pushy like other dealerships we had visited during our car search. Leon was accommodating to our needs and conce More

by LMH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Leon Timothee, James "Jim" Fix, Pat Frenna , Gregory Budd

Jul 21, 2023

Delray Buick GMC responded

Thank you for the kind words! We're glad that Jim, Leon, and Greg were able to assist you during your car search. At Delray Buick GMC, we strive to provide a welcoming and pressure-free environment for our customers. Drive safely in your new vehicle!

July 16, 2023

Dealership Rating
Employee Rating

We are from the North, GA area and found the exact car and price point we had been looking for at the Delray Buick GMC dealership. Mo Faruque was absolutely wonderful. He responded to our inquiry within More

by address4info
Recommend Dealer
Yes
Jul 20, 2023

Delray Buick GMC responded

Thank you for the review! We're glad to hear that Mo provided excellent service and made your car-buying experience stellar. We appreciate your business and hope you enjoy your new vehicle. Safe travels!

May 13, 2023

Dealership Rating
Employee Rating

Pleasant experience with no harassment or unexpected surprises. Quick transaction. The staff was professional and friendly. More

by Rggg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Frenna

May 19, 2023

Delray Buick GMC responded

We're delighted to hear that you enjoyed your experience with Delray Buick GMC. It's great to know that our staff provided you with a professional and friendly service without any unexpected surprises during your quick transaction. Thank you for taking the time to share your positive feedback!

May 10, 2023

Dealership Rating
Employee Rating

i inquired about one vehicle on cars. com and spoke with a salesman, after asking for the vin on my trade in i never received a response. i then inquired about another vehicle from this de More

by victoriaroush5
Recommend Dealer
No
May 11, 2023

Delray Buick GMC responded

Hi Victoria, I'm sorry to learn that we didn't meet your expectations, and apologize for any miscommunication. I see we've sent a few text messages and left a voicemail with the phone number we have on file. We're here to help you find the perfect SUV for your needs, and if you would prefer a different form of communication, please let us know.

March 18, 2023

Dealership Rating
Employee Rating

Vlad did a great job always picked up the phone polite 10stars and would recommend to everyone that we come across. More

by Tetyana Tatarintseva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Frenna , Gregory Budd, Vlad Nikolaenko, Alan Senhoreti

Apr 14, 2023

Delray Buick GMC responded

We appreciate you taking the time to share your positive experience with us, Tetyana! Vlad is an exceptional team member and we're thrilled to see your recommendation. Thank you for choosing Delray Buick GMC and enjoy your new Audi!

February 16, 2023

Dealership Rating
Employee Rating

I bought a vehicle from this dealership a few years ago and had a good experience. I decided to come back to purchase a pre-owned vehicle for my daughter. I dealt with Mohammad, who was a liar and tried More

by Pre-owned Car Shopper
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Jordan Schear, Kevin Connolly

Feb 17, 2023

Delray Buick GMC responded

We are sorry we couldn't come to an agreement on the preowned vehicle you were interested in. Being a previously pleased customer, you know what level of care and appreciation we have for our customer's experience. We offered you a discount upfront to try and retain your business, but were unable to meet the additional discount requests you had during your visit. We also noticed, prior to visiting us, you left a negative review for the GMC store directly south of us, outlining the same grievances you had with us regarding price and a "bait and switch”. We only discussed one vehicle with you and we were willing to discount it, just not as deeply as you wanted, so I am not sure why you are accusing us of a "bait and switch." We held true to the discount we offered over the phone and when you arrived at our dealership, we did not "switch" you to a different vehicle. Considering the five bad reviews you have left us with false accusations, as well as the reviews you have left with other dealerships, it seems we will be unable to come to a reasonable solution. We apologize again that we were unable to come to a satisfying resolution for you and wish you the best in your car shopping endeavors.

Feb 17, 2023

Pre-owned Car Shopper responded

There is nothing false about my review. This was the honest experience that I had at your dealership. And if your general manager, Kevin Connolly, would have returned my calls then I could have explained it to him. It's interesting to me how he could never call me back and avoided my calls, but you so quickly responded to my reviews. You should really work on your customer service. To clarify the "bait and switch" Mohammad tried to do. When I spoke to him on the phone, I repeated several times that I was not willing to pay a dealer fee. I told him I didn't want to waste my time, nor his, and drive an hour there if he was going to charge that fee. It was crystal clear! He offered me on the phone $23,000 for the vehicle and no dealer fee. I told him I would be willing to come there and if the car was everything it says it is on the listing I would do that. When I got there the car had scratches that he told me were repaired over the phone. When I saw them in person it looked like a 2 year old took white out and painted over them....horrible job! Then when I test-drove the vehicle the engine light came on. When I asked why it was on he said, "It needed a new battery and that they would replace it in the service center." He never disclosed this issue over the phone. When we went to his office he said that he now couldn't do the price he told me over the phone because of the battery issue he couldn't discount it as much. I was in shock that he wanted to charge me for the battery! And he wanted to charge me the dealer fee, which I told him over the phone there was no way I was going to pay. He lied and told me one thing to get me there and then changed the price. He pulled a bait and switch. This was my honest experience and my father-in-law was with me to witness it all. He was in disbelief at what your dealership tried to do to me. Yes, I left you several bad reviews so that other people can read my experience and hopefully avoid having an unpleasant car-buying experience also and learn something from it. Yes, I did also leave a negative review for the GMC store south of you. It's unfortunate that many dealerships try unethical, shady tactics to sell cars. But the great news is that right after I left your dealership I went to Schumacher Buick GMC in West Palm Beach and found the perfect car. They were upfront, and honest, and made my buying experience pleasant and easy which is what it should be. So I would highly recommend anyone looking for a car to go there instead. If you put half the amount of effort into your customers as you did into your response to my review and following all my comments then you would probably have much happier customers.

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