Mitch Weiland | Page 10

Seamless Purchase Start to Finish Questions asked were answered--and Speed of purchase was great. Questions asked were answered--and Speed of purchase was g Questions asked were answered--and Speed of purchase was great. Questions asked were answered--and Speed of purchase was great. Questions asked were answered--and Speed of purchase was great. More

by ENSUREAGENT Verified Customer Verified Customer

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No pressure service Always a no pressure process, with fair trade in value and plenty of options to get you into something new or used that works in your budget. If they Always a no pressure process, with fair trade in value and plenty of options to get you into something new or used that works in your budget. If they don’t have exactly what you want they will find it and get it for you. More

by TERRIJANUS Verified Customer Verified Customer

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New lease Pretty painless experience. The sales persons both Mitch and Rich were very helpful and Jamie in finance was also helpful and don’t push any product w Pretty painless experience. The sales persons both Mitch and Rich were very helpful and Jamie in finance was also helpful and don’t push any product we didn’t need. More

by bobpaskett Verified Customer Verified Customer

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New Car Purchase We took out 2016 Nissan in for an oil change but found out we were eligible to trade in so we ended up leaving with a 2018 Nissan We took out 2016 Nissan in for an oil change but found out we were eligible to trade in so we ended up leaving with a 2018 Nissan More

by Stew57 Verified Customer Verified Customer

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Best dealership and employees that I have ever dealt with. They are trustworthy, very knowledgeable, courteous and makes a person feel as if we are all one big family. Service has taken their time in explaini They are trustworthy, very knowledgeable, courteous and makes a person feel as if we are all one big family. Service has taken their time in explaining the problem with my vehicle in a way that I can understand what the problem is and how it all works together. I will always buy a vehicle from the Inver Grove Heights dealership. I just purchased a 2018 Rogue and love it. More

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2018 pathfinder Mitch was friendly and wasted no time getting me a great on my new pathfinder. I Will definitely recommend Luther Nissan to friends and family. Mitch was friendly and wasted no time getting me a great on my new pathfinder. I Will definitely recommend Luther Nissan to friends and family. More

by gavingmclain Verified Customer Verified Customer

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frustration - connected with an online advertisement - treated poorly by salesman named Tyler - manager Paul Berggren called because I reached out to your deal - connected with an online advertisement - treated poorly by salesman named Tyler - manager Paul Berggren called because I reached out to your dealership a second time via online ad - shared my frustrations related to your dealership ignoring me and my interest in a vehicle on your lot - I explained to Paul that I wanted the Honda Civic on lot and I had about 3-4 hour drive down - Paul stated on the phone that he would hold car in the morning once I verified I was coming down - The next morning Paul would not commit to holding the vehicle for me via text message - We drove down anyway and it took us about 4 hours due to traffic and stopping for breaks - I was very disappointed that Paul had Tyler work with us especially after I told him on the phone the previous evening that Tyler had blown us off and ignored us - Tyler did not apologize or explain why he ignored my text messages and/or phone calls. - Tyler is a poor salesman in my opinion (maybe inexperienced not sure...maybe not the job for him) - Honda Civic had a crack in bumper on passenger side unknown to us until we observed it. That ended our interest in that vehicle. - At times we would come back in after a test drive and be waiting for a long time before Tyler would reengage us. We then kind of transitioned to Paul and worked with him. - I hope Tyler did not get credit for the sale because he should not have. - Many factors played into our decision to purchase from your dealership. Tyler and Paul were not a positive influence in that decision. - Once my wife made a decision that she wanted the Hyundai Sonata it was a done deal (well that's what I thought.) - We went to lunch and ate and talked about it. Upon going back to the dealership it was Paul who we found and told him that we wanted to purchase the Sonata. - We were then shuffled down the assembly line of people needed to finish the deal. - Mitch was a nice guy. - Ryan Anderson put an end to the deal when he offered over 6% interest. I immediately told him that the sale was off and I begin to walk out the door. He said, "you're not going to get 4%" and I said I know that I can get better than the over 6% he was offering. Ryan asked, "what do you want?" I said lower than 6%. He mumbled about "other banks that had not gotten back to him yet." What? If all the banks have not gotten back with rates, why are we even talking? Get the lowest possible rate and then let me know what that is. Don't play games. - Ryan Anderson then proceeded to belittle me and my wife saying "you are only financing $10,000" multiple times. What? Reality check. To some people on this planet $10,000 is a lot of money. Please keep us peasants in mind. We do come around once in a while to purchase lowly, used vehicles. - After Ryan secured a lower rate 5.5% and we did a larger down payment we had a monthly car payment that works for us. Then Ryan said, "you now have a car payment lower than my phone bill." What? What is that supposed to mean. Wow. - Anyway to top it off as we drove away from the dealership my wife was driving behind me in her van. She flagged me down and said that my passenger brake light was out. In lieu of going back to the dealership I drove to Walmart and purchased two bulbs for $4.50 and replaced it myself. - Maybe all of my frustration stemmed from my initial encounter with Tyler and that carried over. Maybe not. Nonetheless, I wanted that Honda Civic and that did not work out. We left buying a car. - Hope my feedback will help you treat people better going forward. More

by candjsaylor Verified Customer Verified Customer

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Great experience and Mitch was helpful. Purchased the car of my dreams, finance dept was nice and salesman was great to work with this is the third vehicle we have bought from Luther Nissan. Purchased the car of my dreams, finance dept was nice and salesman was great to work with this is the third vehicle we have bought from Luther Nissan. More

by COSMORAPP59 Verified Customer Verified Customer

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Oil change I have been coming here for 13 plus years! The service advisors always help me out with suggestions, coupons and never are pushy... great place!!! I I have been coming here for 13 plus years! The service advisors always help me out with suggestions, coupons and never are pushy... great place!!! I have leased and bought all my vehicles from here! They always make it work for me! More

by aflatenp Verified Customer Verified Customer

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Excellent The process was short and sweet in and out in no time with my new vehicle Mitch was great to work with I will return The process was short and sweet in and out in no time with my new vehicle Mitch was great to work with I will return More

by KEVINJ_192 Verified Customer Verified Customer

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