Millet Deangles | Page 5

The dealership made it very easy to purchase our new Crosstrek. We love the car! Crosstrek. We love the car! More

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Very positive impression about the entire experience. Fair trade-in, informative without exerting pressure, clear about the details of the transaction and the vehicle. Satisfied with sales and financing. Fair trade-in, informative without exerting pressure, clear about the details of the transaction and the vehicle. Satisfied with sales and financing. More

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Crews made the whole process from sales to closing very easy, and the individuals I dealt with were fantastic. easy, and the individuals I dealt with were fantastic. More

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Very honest salesman. He didn't high pressure us and was willing to listen to our concerns. willing to listen to our concerns. More

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Everyone was super helpful. They accommodated us having our small child with us allowing us to shop while not feeling like we were bothering anyone. We were in and out with the new car we wanted faster tha our small child with us allowing us to shop while not feeling like we were bothering anyone. We were in and out with the new car we wanted faster than I ever expected. More

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Sales person, Millet Deangles, was efficient. Finance lady was a little cold. I paid cash & bought the optional warranty. Never offered business card. I took one for myself. lady was a little cold. I paid cash & bought the optional warranty. Never offered business card. I took one for myself. More

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This is the 3rd new Subaru we have purchased from Crews. We keep coming back due to our positive experience with all departments. Sales, service, admin. ( BTW what are these nonsense questions at the end We keep coming back due to our positive experience with all departments. Sales, service, admin. ( BTW what are these nonsense questions at the end of the survey about contact, flying and Delta???) More

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Good overall experience from on-line price clarification to delivery. Very efficient process in general. Staff were all very friendly and helpful in getting the process completed. to delivery. Very efficient process in general. Staff were all very friendly and helpful in getting the process completed. More

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Friendly and a positive experience. My first Subaru and Millet Deangles was very knowledgeable in explaining the differences between Turbo and XT. I am looking forward to my new Subaru experience. Millet Deangles was very knowledgeable in explaining the differences between Turbo and XT. I am looking forward to my new Subaru experience. More

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As you may know this is the second Subaru we have As you may know this is the second Subaru we have purchased from Crews. We have been pleased with sales and service of the first one so we bought t As you may know this is the second Subaru we have purchased from Crews. We have been pleased with sales and service of the first one so we bought the second one. Millet, Tracie and Josh were excellent on this latest purchase. So we are very please with sales and of course Jason is great on service. Our issue is with the “Love-Encore” brochure indicating the Star Delivery Specialist would be in touch before, during, after delivery and after the first service appointment to discuss questions. Well no one reached out before or during. We made the purchase on 1/14 and delivery 1/15. There was no contact from Star Delivery before or during delivery and we were in the showroom for a long time on the14th I reached out to the contact we were given on 1/27 for an appointment. He responded on 1/29 that he was taking appointments for the week of 2/8. I responded on how about 11am on 2/8. There was no response so I reached out again on 2/4 for a confirmation but never received any communication in return. We are seniors so maybe the feeling is we can drop everything for Crews and we made other commitments for today. We have other commitments and are now covered up for the next 3 weeks. Including a second covid shot tomorrow and a business trip to Atlanta. By the way the Atlanta trip was a reason we wanted to take advantage of the Star Delivery. I will try and get a response from Star Delivery when we return. This whole situation has been a shock to us since we had so much confidence in Crews and Subaru. We even recommended them to several neighbors who bought new vehicles from your dealership. I would recommend you not make a service commitment if it can not be met. More

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