Mike Waddle | Page 24

The staff is the best and they explain very well what your vehicle needs.thanks your vehicle needs.thanks More

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Had a great experience today getting my oil changed today. The newly renovated waiting room if fantastic. Mike was friendly and the service was done very quickly. today. The newly renovated waiting room if fantastic. Mike was friendly and the service was done very quickly. More

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AH Ford Service Dept. comes through again. My Ford vehicle has had a series of minor, but annoying service issues. Each time I encounter the service department, they list comes through again. My Ford vehicle has had a series of minor, but annoying service issues. Each time I encounter the service department, they listen patiently to my frustrations and treat these minor concerns with the same diligence as if they were a significant concern. Kudos to Mike Waddle during my most recent visit. Mike handled my phone call, set the appointment, communicated my concerns to the tech, ordered the parts, liaised with Ford Customer Service, and tackled the mounds of paperwork it took to fix the problem. There was no need to argue or haggle to get the job done. Every facet of the service visit exceeded my expectations. I expect to continue visiting the service department for my regular maintenance needs, and I feel good knowing that if a repair concern crops up again, Mike, Jerry Hood, and Mr. Guido are there to ensure a quality repair resolution and (my) complete customer satisfaction. More

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Worked with Mike Waddle, service manager, he addressed and corrected the issue with my vehicle. He followed up and kept me informed the whole time. Quick turn around. Great service! and corrected the issue with my vehicle. He followed up and kept me informed the whole time. Quick turn around. Great service! More

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Mike Waddle was excellent,great Communication and quick turn arround will work with him again turn arround will work with him again More

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Always treated us like Family for 30 years, always know my problems will be solved and questions answered. my problems will be solved and questions answered. More

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Arlington Heights Ford's service department is fantastic. The customer service of Mr. Mike Waddle in particular went above and beyond! His patience, kindness, and honest explanation of our car's issues wa The customer service of Mr. Mike Waddle in particular went above and beyond! His patience, kindness, and honest explanation of our car's issues was more than appreciated in a day when those qualities are often scarce to say the least. Thanks Mike! And thanks AH Ford! More

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Service was great ! ! Got work done quickly and even got a wash!!! Keep up the fantastic work👍🏼👍🏼👍🏼 ! Got work done quickly and even got a wash!!! Keep up the fantastic work👍🏼👍🏼👍🏼 More

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Under construction, a little confusing as to where to go for service as there is no counter just desks with chairs as if you are buying a car, but the employees were very helpful in explaining the process o for service as there is no counter just desks with chairs as if you are buying a car, but the employees were very helpful in explaining the process of what was going on during construction, my vehicle was completed in a reasonable time(oil change, tire rotation) More

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Tony always helps me out and takes care of my car well. I can count on him to fix my car well but not overcharge me, like some other device managers like to do. That’s why I always go straight to Tony. I can count on him to fix my car well but not overcharge me, like some other device managers like to do. That’s why I always go straight to Tony. More

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