"I really appreciate all the hard work done by Mack. Such..."
I really appreciate all the hard work done by Mack. Such a good guy he is and i would love to come back and do more business in the future. You people were awesome.
"Made it easy for me to come in and test drive, and were..."
Made it easy for me to come in and test drive, and were efficient with paperwork once I made my decision. I felt taken care of and know I got a great deal. Dustin & Mike were both easy to deal with. Dustin was professional, friendly, and knowledgeable through the process.
"Service was amazing. Everyone who work there did..."
Service was amazing. Everyone who work there did everything they could to make you feel comfortable. Brad was wonderful to deal with. His costumer service is excellent. I’m glad I decided to shop there.
"great experience "
I have bought many cars over the years usually 1 per year and these guys have been the best so far. they actually know what they are talking about. Stacy Cooke was the salesman i dealt with and he is just a great guy very good with people and he knows the product well.
"I did my deal over the phone and when I arrived to pick..."
I did my deal over the phone and when I arrived to pick up my new truck it was everything I wanted and more! Impeccable!
"Fantastic first time car buying experience!"
This was my first time buying a vehicle and Dustin was extremely helpful and friendly. When I got to the lot, he sat me down, spoke with me, and once I asked for a test drive, he cleared off and pulled the car around for me while I waited in the warm office. After the test drive he went over financing with me, and made sure that I had a clear understanding of everything he had went over before I made any decisions.
Dustin, and the entire team I dealt with at Northway Ford Lincoln seem to be exactly the type of trustworthy, welcoming people you would want to be dealing with when purchasing a vehicle. When it eventually comes time for me to get another car, I would happily return to them.
Such a wonderful team at Northway Ford!
I dealt with Ashley and Mike, both of whom were very pleasant and very easy to deal with.
Manager Rob came out and introduced himself and gave us a little history on the car I was purchasing.
Great atmosphere and friendly staff.
"Ashley totally rocks"
Ashley was very helpful when it came to purchasing my new to me car. She recognized that I had done my homework, had narrowed down the selection to what I liked and had already test driven, but missed out on by a hair at a different dealership. When there was trouble with the trade in I had negotiated, she went above and beyond with me and the finance team to try and make things work out, but the trade in did have to be shelved in the end. But no worries - the deal went through otherwise and I am very happy with my purchase. I would totally recommend family and friends to stop in and see her and the team at Northway Ford Lincoln. Thanks for all of your help!
"Chad was great with our situation and was able to..."
Chad was great with our situation and was able to accommodate us into a newer vehicle. After a slight initial hiccup all was resolved and are very please by the end result. Thankyou so much Chad and the Northway team
"New car purchase without pressure"
I have purchased numerous vehicles over the past 40 years. Prior to my latest purchase, I had only bought 1 brand new car (Toyota)--which did not go well--hence, one reason why I would buy previously owned vehicles. Most of the vehicles were GM cars. Also, prior to this latest purchase, I had purchased three vehicles from Ford dealerships (though 2 of those were in England--the other in Ontario). In England, my wife, and I owned four Ford cars (our first Ford cars). The quality and service from the Ford dealership in England I found to be exceptional. Upon returning to Ontario I found myself buying GM again--which did not go as well as I expected. So, back to Ford--and I found a Ford Focus that held up very well--in fact, I was very impressed. So, this drove my decision to buy another Ford with my recent purchase. After saying I'll never buy new again--here I was buying new. With over 40 years, of purchasing cars, I have had to deal with various salespeople. I found many salespeople too "in my face" or "high-pressure". When I do I would just walk way. When I find a dealership and a salesperson I like to deal with I would stick with them--repeat business. My problem was I no longer had such a relationship in Brantford with any dealer/salesperson. Stacey Cooke at Northway Ford in Brantford sold us a new Ford Fusion. His approach was friendly, not in my face. Throughout the process, he was drilled with my on-going questioning--where he would answer all of them, not just as a matter fact, but it was a dialogue--questioning would go back and forth. It appeared Stacey wanted to understand our requirements--what was important and what was not important. He could then offer suggestions and alternatives. I got the impressions that throughout the purchasing process Stacey made himself available--i.e. perhaps changing his work hours to work with us.
Mike Pizzuti, whom we dealt with in regards to the financial side of the transaction, went as expected, relatively smooth. Mike promptly responded to email and phone queries, post the sale. It was a bit high-pressure when it came to up-sale the transaction on other products, that we backed away from. The problem with the up-sale process was what they wanted to sale me. Before signing, I had previously indicated that there were two items I wanted to purchase, but needed quotes, options, etc. They failed to followup with these items, items I wanted to buy. These items likely required the Parts Department, which was closed during the transaction, but I think there was opportunity for them that they missed out on.
Repeat business is possible here--thank you, Stacey and Mike, for friendly service.