Mike Piscopo | Page 7

Sun GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

Sun GMC responded

Hello Readers. It's easy to see what ingratitude and SNOBBERY we're dealing with here. What type of person could complain about a free loaner vehicle? This one: Anna S. is an agent with Charles Rutenberg Realty in Plainview. We've made it clear to "Queen Anna" in the past that the use of a free loaner vehicle is meant for warranty work and is not an "instant privilege". In this case, she brought us a Buick with 43,000 miles for services NOT typically covered by warranty: Roof drains clogged with natural debris, new carpets and a damaged sun visor. We offered this work at no charge for Goodwill reasons along with use of a rental at no charge. She waited just 12 minutes for the rental agency to bring her a $60,000 Luxury SUV which she then deemed too large! She never requested a small car in advance and we made no assumptions about her skill or desire to drive smaller or larger vehicles. (The GMC Yukon is most often driven by women btw) They brought her to another office and chose a new Camaro instead. All this took LESS than 1 hour. Most people would be THANKFUL for these efforts. Instead, Queen Anna chose to insult and berate my employees! I called her to explain that they're not here for such abuse and that yes, she should have been grateful for our efforts. She said she would go elsewhere and and abruptly hung up on me. She later called our receptionist and restated her desire to bring her "business" elsewhere. Knowing this it made no sense order a new sun visor for her. It would have been a freebie had she not burned her bridges here. We sent her an informational text about the sun visor the next morning only to avoid more of her verbal hostility. (Our client texting software defaults to CAP letters) I can't imagine using Queen Anna S. for a home purchase! Patrick R. Cassino, Owner-President Sun Buick-GMC inc

Sun GMC responded

I am the owner-manager of Sun Buick GMC of NY. Mr. P has barely written an accurate word here. Some important facts: First, I've never met this fellow yet he attempts to evaluate me as a narcissist? We've only spoken by phone and he was quite accusatory and belligerent. He has a 2008 Pontiac with over 100,000 miles that has been extensively modified by a custom shop. The doors were removed and converted to custom scissor type openings along with an aftermarket intake system. Yes, the doors look cool but can greatly impair functionality and safety in a collision. This also required electrical wiring modifications. These alterations make the recall difficult or perhaps impossible to perform correctly. Per GM, the recall might require replacement of an airbag sensor in the seat for this aged vehicle. Also per GM, an inspection must be performed BEFORE any parts are can be ordered. The sensor, if required, is on national backorder and very difficult to obtain. We ordered it BEFORE I learned of the custom modifications. Further, Mr. P never "confronted" me with an in-store audio-video record of his visit. He doesn't have any. I was the one who offered to review our recordings for him. It certainly DOES NOT prove or support his contentions. At no point did I ever tell him that the audio record proved him correct. That statement is simply FALSE. At best, the video was inconclusive and pointed to a misunderstanding. At worst, it shows him to be mistaken. For certain though, it does show him leaving here early angrily July 23rd, 2018 and DECLINING further service for this recall and cleary telling us NOT to bother calling him when the part arrived. Later that day, to be polite, I called him and apologized verbally and then by email for any misunderstanding. There is no "guilt" or blame to place here. We did not modify his car nor did we create the recall situation. I did state that the mods made his vehicle risky and difficult to repair and he could accept the fact that such alterations can have negative consequences. Considering the inherent risks and his combative attitude I suggested he try another dealership and start fresh. I even offered to hold the part for him for a while. His distortions, omissions and personal insults confirms my decision. Finally, Mr. P, I do hope that readers take your advice and seek our other reviews and my responses. There's over 2000 great web reviews for my company and it's tough to find the very few negative ones like yours. I can only be proud of my team and our 25 years of success. Patrick R. Cassino​, Owner / President