Mike Pahlas | Page 38

Very friendly and knowledgeable staff. I went in for a standard Oil Change with out an appointment, all the staff were friendly and able to squeeze my truck in for service. I went in for a standard Oil Change with out an appointment, all the staff were friendly and able to squeeze my truck in for service. More

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Terrible customer service I scheduled an oil change for Monday October 17, 2016 at 11:00 a.m. Approximately (70) seventy minutes later, the vehicle was ready. After waiting a I scheduled an oil change for Monday October 17, 2016 at 11:00 a.m. Approximately (70) seventy minutes later, the vehicle was ready. After waiting an hour, I decided to inquire why a simple (scheduled) oil change had exceeding an hour. There was no explanation. I assumed since there was such a lengthly wait, the car was vacuumed, washed, etc. The car was never touched. Customer service needs some adjustments! More

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Excellent service department The service team at Columbia Ford is headed by Mr Steady, who is not only a great manager, but also a very knowledgeable mechanic. He will, and did, h The service team at Columbia Ford is headed by Mr Steady, who is not only a great manager, but also a very knowledgeable mechanic. He will, and did, help to fix the issues with my car. He is a very polite and makes a decision to fix your car based on what he would do for his own family. Honest service manager. Clean and cool dealership atmosphere. More

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Very good My experience was great, not once did I regret stopping in. All of the people were professional and friendly and what an outstanding dealership, clean My experience was great, not once did I regret stopping in. All of the people were professional and friendly and what an outstanding dealership, clean and customer friendly. More

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Water Damage Fixed By Gary At Columbia Ford!!! I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I pers I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I personal want to thank a great man that works their in the service dept named Gary! Gary helped me today when I realized that opppps my sunroof was left open all night long and my car was soaked with water. I was really upset when I got in my car and realized that the rain did more damage then my husband and I thought!! My whole electrical system was not working, the radio, the heat, all the buttons on my center control panel was done!! I was crying so upset at this point! I didn't know what to do, so I called my friends down at Columbia ford in Columbua CT and spoke with Gary from the service department. I couldn't be more satsified, Gary is sincerely a great person, he helped me at the last min. Went out of his way to get me in there same day and looked at my car. What do you know 2min later my radio was working and all of the buttons on my dash working:-) I would recommend Coulmibia Ford to everyone and anyone that needs work done on their car! If possible ask for Gary he's great, professional and knows what he's doing. Great work Gary, your a life saver. I can't thank you enough! Thank you again, Rosalind More

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Great service Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is g Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is great with nice foods to offer and of course complimentary coffee.. Wonderful at Columbia Ford.. It is worth the extra drive.. Sad I didn't buy my truck there I should have instead of my towns local dealer.. My truck is fixed now.. More

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Great as usual Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing surveys. So don't expect me to do this often. Keep up the great worn. Thank you. More

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New car purchase Great experience so far. Good working with Steve and Jimmie. Steve went over all the features of the ford edge. Took us for a test drive. Dealershi Great experience so far. Good working with Steve and Jimmie. Steve went over all the features of the ford edge. Took us for a test drive. Dealership is close to home. More

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my first car repair When that ATV ran into the SIDE of my car I had no idea how you could fix it, but it looks like new! I'll tell my friends how pleased I am. Also tha When that ATV ran into the SIDE of my car I had no idea how you could fix it, but it looks like new! I'll tell my friends how pleased I am. Also thanks for helping with the rental car and Met Life insurance, too! More

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Excellent service! Gary steady and his service team were very professional and great to deal with. Shout out to Neil in the shop also! A+ service. With fast turn arou Gary steady and his service team were very professional and great to deal with. Shout out to Neil in the shop also! A+ service. With fast turn around time! More

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