Mike Molles

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Everlongcg, Thanks for taking the time to share your incredible 5-star feedback! Hearing that this was the "best experience" you've ever had buying a car truly means the world to us. We are intensely focused on operating with integrity and ensuring every customer is completely happy—that commitment to "go the extra mile" is the foundation of our business. We will certainly pass along your kind words to the team, especially to Victor and Mike, whose efforts clearly contributed to your positive outcome. It's their dedication that brings our philosophy to life every day. Thank you again for trusting INFINITI of South Bay with your business and for your high recommendation. We welcome you to the family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your amazing review! We're honored to hear that your experience at South Bay INFINITI was exceptional and that our management and staff went above and beyond to take care of you. Knowing you’re completely satisfied, and even willing to refer others, means the world to us. We’re grateful for your support and look forward to welcoming both you and your friends in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Cheryl! We’re delighted to hear that every visit feels warm and welcoming, that’s exactly the experience we strive to provide. Mike and Edson will be so happy to know they made your visit special. They are always going above and beyond to make sure our customers leave 100% satisfied. We’re also glad you enjoyed the complimentary tea, and we’ll be sure to have it fully stocked and ready for your next visit! It’s truly a pleasure to have you as part of the INFINITI of South Bay family. We look forward to seeing you again soon! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this five-star review! We're so glad that your car purchase experience was smooth and enjoyable. It's great to know our team was friendly, responsive, and easy to work with. If you need anything in the future, we're always here to help—enjoy your new car! Welcome to the INFINITI of South Bay family! Thank you, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Saidy, Thank you so much for taking the time out of your day to leave this review! I'm so happy that you felt welcomed and comfortable throughout your visit. We always aim to create a no-pressure environment where your questions are answered thoroughly and honestly. It’s important to us that every customer feels respected and valued. Thank you for choosing Infiniti of South Bay. We’re grateful to have amazing customers like you, and we look forward to seeing you again! Thanks again! Anita Ruiz New Car Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the incredible review! It’s truly humbling to be referred to as "General Kelvin," but I have to say, the real credit goes to Mike Molles and our entire team. We pride ourselves on delivering top-notch service, and it’s always a pleasure to see the smiles on our customers' faces as they drive off happy with their new vehicles. Mike’s passion for “fighting for your mobile freedom” is unmatched, and I’m proud to have him on the "front lines" with me. That's a good idea about the Platinum Key Fob! Thanks again for your loyalty and for being a valued part of the Infiniti of South Bay family, we can’t wait to serve you again! Thanks again, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled that this was the smoothest car-buying experience you’ve ever had! What a compliment! Providing honest, friendly, and hassle-free service is what we strive for, and it means a lot to know we hit the mark. We truly appreciate your continued business and look forward to helping you again in the future! Best regards, Anita Ruiz New Car Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Janice, Thank you for choosing INFINITI of South Bay for your recent new car purchase. We're so glad to hear that you had an excellent experience with Mike, your sales consultant! We agree, he's a valuable member of our team. We're also happy to know that Willie in finance was quick and efficient in assisting you. We hope you absolutely love your new car! And remember, our service team is also here to help with any maintenance or repair needs you may have in the future. Thanks again for your business! Best regards, Anita Ruiz New Car Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ernest, Thank you for taking the time to leave a five-star review regarding your recent service experience at INFINITI of South Bay. We are very pleased to hear that Edson provided you with clear and concise communication, and that he maintained a professional demeanor throughout your entire visit. These are qualities we highly value in our service team, and we're glad to know Edson exemplified them. We will be sure to pass along your positive feedback to Edson. Thank you again for your business and for recognizing his excellent service. We look forward to assisting you with any future needs at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay