Mike Mills | Page 8

Perfect. I especially like Andrea Goodwin as the sales person who helped me through the process. The vehicle I wanted to purchase was too expensive for my budg I especially like Andrea Goodwin as the sales person who helped me through the process. The vehicle I wanted to purchase was too expensive for my budget, but Andrea, Shay, and Mike were able to show me other options which resulted in me leaving with a new vehicle. More

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Broken promises and questionable sales practice This will not be a glowing review! But truthful. 1. Two vehicles I was interested in was not pulled up and ready for me to look at as agreed by the This will not be a glowing review! But truthful. 1. Two vehicles I was interested in was not pulled up and ready for me to look at as agreed by the salesperson. Caused time delay for me. 2. He agreed to sell me either vehicle for $300 below the advertised price. When I arrived that evening the person I spoke with on the telephone was not there so I dealt with another salesperson. I told him the other salesperson agreed to sell the vehicle to me for $300 less than advertised. This salesperson disagreed so I asked if he would call the other salesperson and he would not. I then showed him an email showing a $300 price reduction. He then got approval to sell to me for $300 less. 3. The tire pressure was low on all tires and he said it would be taken care of when I picked it up. They were not. I had to do it myself. 4. The vehicle was low on gas so he agreed it would be filled upon pickup. When I returned the salesperson told me his boss declined to fill the tank with gas as promised to me. (would it have been much better to fulfill the promise to me, the customer, (about $35) and then just tell the salesperson not to do that again? Leadership 101). 5. When reviewing the sales paperwork I noticed that the sales price was not reduced by the agreed upon $300. The paperwork had to be reprinted to reflect the lower amount (hum, what if I did not catch that?). 6. VERY IMPORTANT: They tried to sell me an after market product called EasyCare Etch Anti-Theft program for $299. It was already written up on the sales contract. When I questioned it I was told it was pre-installed on the vehicle and REQUIRED in order to purchase the vehicle. I closed the deal and left with the vehicle. Later at home I reviewed the paperwork and when I got to the EasyCare Etch Anti-Theft program document it clearly said that purchasing it was NOT a requirement for financing and I could have declined it by checking a box! I was very upset with that tactic! The next day I spoke with the same person who told me it was a purchase requirement. After some discussion he agreed to refund me the $299 and also fill the tank with gas. I declined the gas because it is a 45 minute drive for me to get there. When I received the check it did contain $26 for the promised fuel. In my honest opinion I believe the way this dealership gets you to buy the EasyCare Etch Anti-Theft program by the use of sliding the document by you to sign and then simply listing it on the sales contract as "after market" and not by name is very deceptive. Remember: At the time of sale I was also told it was required but the actual document indicated it is NOT. I am sure the EasyCare Etch Anti-Theft program is good to have but this dealership really needs to re-tool how they go about presenting it to customers. *It should be noted that when the dealership learned of this review they did reach out to me in an attempt to make things right. I explained what that would take and they expressed if they fullfiulled my request the profit on my vehicle purchase would be too small for them. So, at the end of the day this dealership is willing to take profit over customers who have legitimate grievances. With this mindset, in my opinion, Champion Auto will never grow from "Good to Great" and will never have a true commitment to excellence. If I were calling the shots at Champion Auto and learned of this customer's experience and review, I would tell my managers "In this case, I don't care if we make one penny on this sell as long as we satisfy this customer to their satisfaction." More

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delightful The people on staff, who we dealt with were very friendly, helpful and professional. They did what it took to earn our trust and business. We will b The people on staff, who we dealt with were very friendly, helpful and professional. They did what it took to earn our trust and business. We will be a long time customer. Thank you all for your assistance in our purchase. More

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Service Had a terrific service experience with Patrick Briney. Came to get an oil change and tire rotation which was done very quickly and he then showed me a Had a terrific service experience with Patrick Briney. Came to get an oil change and tire rotation which was done very quickly and he then showed me about a rewards program where I could earn points for future visits. Waiting area was clean and comfortable with coffee and cookies. More

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Champion Chevy of Avon is the greatest! This was a great experience from the start. They got me in the perfect vehicle and worked with me so I felt comfortable all the way. This was a great experience from the start. They got me in the perfect vehicle and worked with me so I felt comfortable all the way. More

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Hardest working group in the business. We had a situation that I’m 100% sure would’ve left me in a messy situation when working with any other dealership. Champion made it RIGHT, and made m We had a situation that I’m 100% sure would’ve left me in a messy situation when working with any other dealership. Champion made it RIGHT, and made me a Customer for a lifetime. More

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New truck David answered all my many questions and found me exactly what I was looking for and had it brought in the next day. He got all the paperwork ready be David answered all my many questions and found me exactly what I was looking for and had it brought in the next day. He got all the paperwork ready before I arrived and made the process easy! Thanks! More

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Awesome Experience The salesmen are great and all involved when purchasing a vehicle are helpful, friendly, and look out for the best interest of the customer. This has The salesmen are great and all involved when purchasing a vehicle are helpful, friendly, and look out for the best interest of the customer. This has always been our spot to purchase vehicles and we will continue to do so. More

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Good place to do business Got a good suburban at a good price! Andrea Goodwin made my buying experience super. I'm looking forward to my next new car with Andrea!! Got a good suburban at a good price! Andrea Goodwin made my buying experience super. I'm looking forward to my next new car with Andrea!! More

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2015 Equinox Avree was very helpful in helping me find my new Equinox. He answered all my questions and explained the vehicle features in depth. Mike was very help Avree was very helpful in helping me find my new Equinox. He answered all my questions and explained the vehicle features in depth. Mike was very helpful in securing the financial parts and Shay walked me step by step through the paperwork. I would definitely recommend Champion to anyone! We done and thanks a lot!! More

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