Mike Mazak

AUDI 2025 Review (Yelp & Google): AUDI SILVER SPRINGS IS 10/10 out of the starting gate! The whole crew was so personable and helpful the moment I entered the dealership and made the experience of purcha IS 10/10 out of the starting gate! The whole crew was so personable and helpful the moment I entered the dealership and made the experience of purchasing a car enjoyable (lol usually so stressful!) So, THANK YOU, Sergio, Felicia, Tim, Eduardo & Mike Mazak for making us feel welcomed to your Audi work family! [P.S. We are not new to owning great cars – LR, BMW, RIVIAN, AUDI, VW – all new auto purchases we own ‘til they drop; we know that all dealerships are not created equal.] I purchased-drove home after sunset and didn’t see some dings on the door. Dealership went above and beyond to bring it back to its “like new” beauty!
We look forward to receiving top customer service for the life of our 2024 AUDI! 5-Star Receptionist: Felicia -Created a positive, warm and welcoming atmosphere. Greeting me like it was her home, proud to walk out with me to point out the Audi lot layout. She understood that I didn’t want to be “hounded” down by an aggressive salesperson. Felicia’s warm positive energy was key to me staying to browse while she found me the perfect salesman. 5-Star Sales: Sergio Rivera –Sergio’s patient sales approach was to take time to hear my feedback of likes/dislikes while test-driving 4 cars (new and used); shared details about each model…I never felt rushed. He truly allowed me to take my time to make the best auto investment. Great listener - got me into the perfect car for me! I say that because at one point during test drive #3, I was changing my mind about which auto I was leaning towards. Sergio quickly reminded me about a key feature I found uncomfortable (headrest positioning in 2025 vs. 2024 model due to my chronic neck injury). 
Sergio felt like a fast-friend through the sales experience! 5-Star Finance: Tim Nguyen’s relaxed, friendly approach to the “paperwork” totally put us at ease. This process could be very stuffy and stressful… Tim made the purchase experience as good as it gets. 5-Star Dealership Manager: Mike Mazak has managed to create a positive culture, welcoming dealership, from my experience just walking in to “window shop” - on to - sales and service. Mike took the time to greet me to welcome me then to congratulate me on my purchase. 5-Star Service Dept: Michael DePasquale was very quick to take my call and patiently assist with a concern I had as a new SQ5 owner still acclimating to the vehicle. 5-Star Sales/Tech Support post sell: Eduardo was Sergio’s tag team to assist on my drop-in visit to go over all the Audi SQ5 dashboard features. Eduardo was so patient and happy to share all he knew toggling between the different screens and settings. There was a true trust and teaming between Sergio and Eduardo that shined through! More

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Pretty straightforward. . very accommodating. Not pushy and condescending. This was my follow up visit due to uncertainty. Good inventory. Salesman was great . very accommodating. Not pushy and condescending. This was my follow up visit due to uncertainty. Good inventory. Salesman was great More

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Alex and I have been partners in my Audi experience for many years. I leased 3 Audi Q5s through Alex over the years, having driven the model exclusively since it came out in 2009. Alex is a joy to work wi many years. I leased 3 Audi Q5s through Alex over the years, having driven the model exclusively since it came out in 2009. Alex is a joy to work with, responsive, down to earth, and eager to ensure full satisfaction with his service and the dealership. Audi of Silver Spring lives up to their word and cares deeply about customer satisfaction. If you have a chance to work with Alex and Audi of Silver Spring, don't hesitate. More

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Great dealership from sales to finance to business office. Very competitive with pricing on both ends - same and trade value. I’d do business with them again and recommend to others! office. Very competitive with pricing on both ends - same and trade value. I’d do business with them again and recommend to others! More

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Alex was extremely professional and knowledgeable as well as personable. It was a great experience. as personable. It was a great experience. More

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Superb customer service! Vince and Mike were very professional. They were esp. patient throughout a protracted transaction. Vince and Mike were very professional. They were esp. patient throughout a protracted transaction. More

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The dealership was exceptional as well as the people in it. Great customer service support as well as a great atmosphere. They were very welcoming and did anything they could to accommodate me. All 10s acr it. Great customer service support as well as a great atmosphere. They were very welcoming and did anything they could to accommodate me. All 10s across the board! I went to about 6 dealerships before I came into this one and I was amazed by everything, that I walked out with my dream car! Stop at this dealership first! They will take care of you and do it with a smile. My representative was amazing as well as the other staff. I am truly pleased and thankful of all they have done to make this a wonderful experience! More

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It was a refreshing experience to purchase a used 2021 Jaguar from Audi of Silver Springs. Traveling from NJ, everything that was communicated over the phone was factual. I had to travel to Silver Springs Jaguar from Audi of Silver Springs. Traveling from NJ, everything that was communicated over the phone was factual. I had to travel to Silver Springs, MD and was not disappointed. My salesperson was very professional and appreciated my time. The automobile was ready for delivering and all personnel were efficiently in the loop to assure efficient completion of the work, so that I could return with car back to NJ. Further, I had some follow-up needs which they responded to immediately. Best dealership I have ever worked with. Would recommend to anyone! Dennis R Dionne More

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I purchased my first Audi yesterday. The idea of buying a car has always been a bit daunting to me- but, this experience with Rich and the team really changed my perceptions of car buyin The idea of buying a car has always been a bit daunting to me- but, this experience with Rich and the team really changed my perceptions of car buying. I had a very good experience- Rich was incredibly knowledgable about the Audi brand and answered all of my questions thoroughly. He is also very easy to work with- approachable, friendly, and not pushy. I felt very comfortable throughout the process. All of my expectations were far exceeded. I'd highly recommend this Audi branch and salesman. I had to drive a bit to get to this branch- and I would do it again in the future. More

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The dealership was absolutely great. Everyone was kind and extremely helpful! Rich Bickers was my salesman and he was such a delight over the week up to buying the car. He was very infor Everyone was kind and extremely helpful! Rich Bickers was my salesman and he was such a delight over the week up to buying the car. He was very informative, great with problem-solving, and attentive. More

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