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Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 10

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

January 02, 2023

Dealership Rating
Employee Rating

Jim is great to work with--great service, super attentive to details, and really cares about his customers. I have been a customer of Metro Toyota for decades and am a huge fan because of how they treat t More

by CATHERINE.MONNIN@YAHOO.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim Greenfield, Ryan Schneider, Scott Barrier, Joe Rogers

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Jan 04, 2023

Victory Toyota of Brook Park responded

Catherine, We're happy to hear that you felt comfortable doing business here, Jim is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

January 02, 2023

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Employee Rating

Metro takes care of all our cars (3 Toyotas - currently a RAV, Venza and Camry) and we always receive great service. We’ve been buying and servicing our cars at Metro for over 30 years. More

by L Friedlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Jan 04, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 01, 2023

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Employee Rating

We are long time loyal Metro Toyota customers. We believe in Toyota quality and I am treated like royalty when I arrive at the service department. Both Chad and Anastasia take excellent care of m More

by I don’t have a screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastasia Kaluszyk, Joe Rogers

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Jan 02, 2023

I don’t have a screen name responded

We believe in Toyota quality and I am treated like royalty when I arrive at the service department. Both Chad and Anastasia take excellent care of me.

December 29, 2022

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Employee Rating

Very attentive and completed work quickly. I would recommend dealership to others for car maintenance More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2022

Victory Toyota of Brook Park responded

Jen, Thank you for the business, It wonderful to hear that you were treated so well. Mike works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

December 28, 2022

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Employee Rating

Great! Fast service. Definitely will be going back there for service! Thanks so much Metro! More

by STEPHBRAUN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Dec 29, 2022

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

December 27, 2022

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Employee Rating

Very professional and efficient. They are polite and respectful. And explain everything with detail. Great service More

by Thomasserrano38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Dec 29, 2022

Victory Toyota of Brook Park responded

Thomas, On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

December 26, 2022

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Employee Rating

So far each time I have visited the representatives have always been helpful, kind and professional. More

by linda.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Dec 27, 2022

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 25, 2022

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Employee Rating

Organized and thorough Although the review process is obnoxious and they have no right to put a minimum on my opinion More

by petervb00
Recommend Dealer
Yes
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Dec 27, 2022

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2022

Dealership Rating
Employee Rating

Last comment was deleted ! ! i had 4 visited times for 1 issue and still not fixed . The worst maintenance ever . More

by Aliobaidat6891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: SUSAN BOTTORF

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Jan 07, 2023

Victory Toyota of Brook Park responded

You and I spoke, we believe that a previous accident has made this vehicle unable to be aligned properly. You have had many alignments from other places prior to us trying to make it right for you. Hopefully your new tires will help. We wish you the best success with your vehicle.

Jan 07, 2023

Aliobaidat6891 responded

The previous accident not effected , that's issue i had last 3 months , you can say you can't fixed the issue not guessing . Tiers not completed a year . You can find other exits for customer service failure .

December 23, 2022

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Employee Rating

Very courteous, efficient. And quick. Easy to schedule on line. Comfortable waiting area. Service personnel were very good More

by CLYDE920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Dec 27, 2022

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles maintenance was completed and we got you back on the road. Please let us know if there is anything else we can help with!

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