Mike Castori

Mike C my service advisor was amazing he welcomed me as I was a new customer to Jeep cape coral and he answered all my questions made me feel comfortable like family. Kept me informed and he told me about my was a new customer to Jeep cape coral and he answered all my questions made me feel comfortable like family. Kept me informed and he told me about my next upcoming service. Mike is the reason I will make cape coral jeep my jeeps service dealer More

by ampotito27 Verified Customer Verified Customer

Report | Print

Employees were very dismissive and rude and nobody offered help and walked by without offering help offered help and walked by without offering help More

by bionickid622 Verified Customer Verified Customer

Report | Print

I had to have my car towed in for service on an immobilizer I had repaired 3 months ago. Didn't hear anything from anyone. Bishoi was out of town? Didn't re assign me another service rep. The servi immobilizer I had repaired 3 months ago. Didn't hear anything from anyone. Bishoi was out of town? Didn't re assign me another service rep. The service manager would not call me back after multiple messages I left on his phone my vehicle was there for 7 days. Completely unprofessional behavior from everyone I came into contact with. Unacceptable service. Completely unsatisfied. Completely unprofessional. Terrible service department. I would give 0 stars if I could. More

by travisgtaylor9982 Verified Customer Verified Customer

Report | Print

Brought 2014 Jeep Grand Cherokee. Summit in on a Friday with an appointment to look at why I don't have air condtioning on driver's side but have it on passenger side. I had to wait o Summit in on a Friday with an appointment to look at why I don't have air condtioning on driver's side but have it on passenger side. I had to wait one week to get an appointment. They did not look at it till following Tuesday. The only reason i found out is because i had to drive from Englewood back to dealership to talk to my service writer because no one would answer the phone. Worst dealership i have ever been at. No one answers the phone. A phone service answers then takes a message or puts you on hold or transfer you through to service writer who never answers the phone. You never get to your service writer or even the service manager ti call you back. More

by dbenish13 Verified Customer Verified Customer

Report | Print

Had a problem with a mirror, Mike got me in,fixed it, and back out in less time than I was quoted! Can’t be happier! back out in less time than I was quoted! Can’t be happier! More

by rjcaile Verified Customer Verified Customer

Report | Print

Had a problem that turned out small and they took good care of me and I'm very happy care of me and I'm very happy More

by beash2727 Verified Customer Verified Customer

Report | Print

Great Service They took in the jeep at my appointed time and promptly notified me upon completion and promptly notified me upon completion More

by rastazz53 Verified Customer Verified Customer

Report | Print

I drop my son truck off for recalls and my beats ear buds where stolen from the dealership ridiculous where stolen from the dealership ridiculous More

by crespo5646 Verified Customer Verified Customer

Report | Print

Mike is a stellar service man! He always communicates all updates and takes care of his customers. Thank you Mike for all your help! He always communicates all updates and takes care of his customers. Thank you Mike for all your help! More

by blscribner Verified Customer Verified Customer

Report | Print

My wife and I were pleased with how well Ben and Michael took care of us. I’m very happy with the service they provided. took care of us. I’m very happy with the service they provided. More

by sjones62 Verified Customer Verified Customer

Report | Print